Hi,

We migrated to SPP and have since lost all access to the advertising console, despite all permission in both SPP and Seller Central being correctly set up.

It has been over 2 weeks now, and we have not been able to manage the spend.

This is a MAJOR issue and we need to get access ASAP.

SPP have not responded in over a week to our multiple cases.

Please can someone advise on how we can regain access.

Last communication from SPP was as follows.

"This is not done one by one manually. I mean to say our technical team runs a query and that creates connection to ads console where you got approval from sellers. So, requesting you to please wait for few days, you will get the access."

This was 7 days ago, a week after we originally lost access.

We have access to every other area of seller central, meaning this is solely an advertising console issue due to the SPP connection.

Urgent Support is needed.