Amazon EU Selling Our Products
We manufacture our products, own the brand, are in Brand Registry, and have a UK trademark. “Allow Amazon to buy my products to sell Globally” is turned off. Yet somehow, Amazon EU is selling our items in New condition for less than our price—and, of course, they’re winning the Buy Box.
Every case we’ve opened so far has been met with the same useless response from Seller Support or Brand Registry: “We cannot share any further info on how to become a featured offer.” That’s not even what we’re asking.
The real questions are:
1. Where is Amazon EU getting this stock from?
2. How do we stop this from happening?
Has anyone dealt with this before?
For reference (in case a miracle happens and an Amazon support rep actually looks into this): case IDs 10988540822, 10988019942, 10983886832, 10983357542.
@Ezra_Amazon @Spencer_Amazon @Julia_Amazon
Amazon EU Selling Our Products
We manufacture our products, own the brand, are in Brand Registry, and have a UK trademark. “Allow Amazon to buy my products to sell Globally” is turned off. Yet somehow, Amazon EU is selling our items in New condition for less than our price—and, of course, they’re winning the Buy Box.
Every case we’ve opened so far has been met with the same useless response from Seller Support or Brand Registry: “We cannot share any further info on how to become a featured offer.” That’s not even what we’re asking.
The real questions are:
1. Where is Amazon EU getting this stock from?
2. How do we stop this from happening?
Has anyone dealt with this before?
For reference (in case a miracle happens and an Amazon support rep actually looks into this): case IDs 10988540822, 10988019942, 10983886832, 10983357542.
@Ezra_Amazon @Spencer_Amazon @Julia_Amazon
2 replies
Seller_RlZVPg3d6ZUGP
Do you sell it on other Amazon sites? Have you ordered one to check it?
Sarah_Amzn
Hello @Seller_Z8JgmdBrBFKlh,
This is Sarah with Amazon.
I can see that the partner team has provided a response to your inquiry through Case ID 10988540822. Please let me know if if you need any additional clarification or have further questions.
Kind regards,
Sarah.
