Undeliverable Item
Hello Guys i hope this email finds you well.
I shipped a FBM order, it now says "Undeliverable - Person or Location unknown". They sent the item back to me, what should i do please?
Undeliverable Item
Hello Guys i hope this email finds you well.
I shipped a FBM order, it now says "Undeliverable - Person or Location unknown". They sent the item back to me, what should i do please?
4 replies
Seller_kIukTwdhvntAp
"Undeliverable Item"
"They sent the item back to me, what should i do please?"
Once you have the item back in your hands, go into your orders, find this one, and then, click on the "undeliverable address" and do a refund.
If you use "FREE" shipping you may have to refund everything. I haven't had one of those in a while so see if you can withhold the cost of shipping or not.
I figure that if they can't provide the correct address THEY are responsible for the cost!
IMPORTANT -- send an email through the system BEFORE you refund letting the buyer know that they provided an incorrect address. I take picture of the label showing the return reason and IF I can attach images I provide a picture.
I also let them know that I am withholding the actual amount that I paid for shipping (including any box or envelope cost) due to their giving me undeliverable information.
I also say "PLEASE go into your Amazon account and update your delivery address in the Amazon records so that this does not happen with any future purchases on the site"
Danny_Amazon
Hey there @Seller_WX3puusINl7uP- thanks for seeking some guidance on the forums! I'm happy to see @Seller_kIukTwdhvntApshared the answer, and a great tip on sending an email beforehand to educate the buyer on the process.
If their comment helped you resolve this, don't hesitate to mark it as the 'Most helpful response', but if you do have any further questions or concerns on this though, feel free to let me know!
-Danny
