Amazon lost one of my FBA shipments and is not responding on any support tickets
UPS lost one of my FBA shipments, and I’ve yet to receive any resolution or reimbursement. I used the FBA shipping process and generated a UPS shipping label.
I wasn’t able to dispute the lost package initially because Amazon kept postponing the reconciliation date. When Seller Support finally requested invoices, I provided them, but my claim was denied, and the case was closed. They advised me to open a new case with additional invoices.
I followed their instructions and opened a new case, submitting the requested documents. Seller Support stated they would merge this new case with the original one, but the original case remained closed with no progress. I then opened another case, only to receive the same response: that they would merge it with the original case—which, again, is still closed. I have been told on support that the documents I submitted should be sufficient
I’m stuck in a frustrating cycle where Seller Support mentions they need to escalate my case but then I don't get any reponse from any of the case files
Can anyone offer advice or assistance? The original case number is 16875577421, 16797979111, 16572278771. Thank you!
Amazon lost one of my FBA shipments and is not responding on any support tickets
UPS lost one of my FBA shipments, and I’ve yet to receive any resolution or reimbursement. I used the FBA shipping process and generated a UPS shipping label.
I wasn’t able to dispute the lost package initially because Amazon kept postponing the reconciliation date. When Seller Support finally requested invoices, I provided them, but my claim was denied, and the case was closed. They advised me to open a new case with additional invoices.
I followed their instructions and opened a new case, submitting the requested documents. Seller Support stated they would merge this new case with the original one, but the original case remained closed with no progress. I then opened another case, only to receive the same response: that they would merge it with the original case—which, again, is still closed. I have been told on support that the documents I submitted should be sufficient
I’m stuck in a frustrating cycle where Seller Support mentions they need to escalate my case but then I don't get any reponse from any of the case files
Can anyone offer advice or assistance? The original case number is 16875577421, 16797979111, 16572278771. Thank you!
5 replies
KJ_Amazon
@Seller_usmU3qw5JH3tn I am following up on your questions about your recent FBA shipments. I checked your cases and see that they are open and still waiting review. The team will be reviewing your request and will follow up with more information as soon as it becomes available.
KJ_Amazon
KJ_Amazon
Hello @Seller_usmU3qw5JH3tn. I reviewed Case 17008024601 and see that it is still open and pending review. There is a backlog for sellers to receive updates for open FBA inventory cases, and we have reached out to our partner team to request information on when sellers can expect to see cases being processed.
The team that reviewed Case 16572278771 requested details about what invoice information was needed. If you included that in Case 17008024601, that will be reviewed. Please check back after the current open case has been resolved if you still have questions.
KJ_Amazon
