Customer lying in feedback
I had a customer who requested a refund saying the item was lost in the mail, even her inital request was extremely rude. Even though it was still within the delivery window I gave her a refund. Now, 1 week later she has left me 1 star feedback claiming I did not refund her. The automated removal request tool just rejected it and seller support are as unhelpful as usual. I tis cealry a mistake of Amazons, hers or she is a liar. either way this is nothing to with me.
How do i get this sorted?
Customer lying in feedback
I had a customer who requested a refund saying the item was lost in the mail, even her inital request was extremely rude. Even though it was still within the delivery window I gave her a refund. Now, 1 week later she has left me 1 star feedback claiming I did not refund her. The automated removal request tool just rejected it and seller support are as unhelpful as usual. I tis cealry a mistake of Amazons, hers or she is a liar. either way this is nothing to with me.
How do i get this sorted?
2 replies
Seller_ZVAz3d5lZuGid
"Even though it was still within the delivery window I gave her a refund" - that was your first mistake ! - why refund when it was still within the delivery window ? - you should have contacted them, asked if they would mind waiting a few more days, and to contact you if still not received. You can then investigate if it is a genuine INR or they are trying it on. it is unlikely you will get the feedback removed, but you should be able to challenge the customer about the supposed not receiving the refund.
Seller_19xPhE8YgkmxW
Hi Biggilo,
Rumour has it that Amazon generated Customer Refunds take up to 2 weeks to be received.
If you are ever in a similar situation again, warn the customer that although a refund has been issued it will take this long to arrive in their bank
All Best
Brian
