The policy page still states that VTR only applies to domestic or out of China deliveries.

Apparently there are some issues with some sellers where Royal Mail isn't tracking correctly, and another thread this morning said it was now picking up international orders - though amazon haven't stated that this is now policy (which I know is hardly a comfort given amazons propensity to shoot first, ask questions later).

VTR is only for domestic shipments, so there is maybe another reason for your VTR to have dropped - though there have been a few posts about this happening to others over past week or so.

I asked Amazon Help about this and from what the reply says All post albeit Domestic or Overseas now has to be tracked

and is counted against the VTR

Anyone got anyupdeas on this as I am having the same issues and seller central saying they should be tracked

Hello @Seller_zQYEhPptUDHAN,

Could you please share the case ID to the Seller Support Team so I can check it ?

Thank you @Seller_ZVAz3d5lZuGid and @Seller_ZJhFeE3tNKzfh for your answers !

Regards,

Sakura

@Seller_zQYEhPptUDHAN , Thank you for the case ID. I see that the case is still pending Amazon's response.

Please let us know here when you get an update.

In the meantime, I contacted the relevant Partner Team to review your situation. I included @Charlie as well (I have an issue with tagging you).

Let me know if you get any updates or your VTR report changes.

Regards,

Sakura

Dear Sellers,

If you experience the same situation, please let me know here and share the following information:

• Case ID opened to Seller Support

I am monitoring this thread, and I have contacted our Partner Team to review it.

Regards,

Sakura

Hi there

can you add ours too

Case: 9887113932

SS keep trying to close the case with unhelpful resolution.

Thanks