Hello Amazon KYC Verification team,
Sadly, we still do not have an update on our KYC verification and this has now become a business critical event.
Our account verification was triggered & responded to mid April 2024, today is June 22 2024. It has been more than 3 months. During this period i have been asked dozens of times - "Please submit your last document as to verify your account" One time it's postal code, second time bank account, 3rd time not clear owners. Every time only 1 document pending, when submit it, you are requesting for something old that's already approved.
Then :....."This validation can take up to 24 hours, and might take up to 10 working days in some cases. During this time, your Identity Information cannot be edited."...
Since 07 June I have submitted my last batch of requested documents, 10 business days already past. Wrote to your support team, and got same message - "We cannot give you an exact deadline, but our team is working hard to complete verification as soon as possible."
During this time i got more than 10 phone calls and mails from different team members, assuring me that this is the last document that's requested and in few days, some rejection went back to ask for same documents that are provided according your standards.
I am very sorry to trouble you all, but could I kindly call on your support to help conclude these KYC checks which are having a damaging effect on our business. I'm selling since April, and have thousands of EUR to be sent to our family business since then, it's very sad to see that you are saying that you are supporting family businesses when to see that the reality it's controversial.
Please can this case be escalated to the managers of the internal team to complete this account review as a matter of priority today.
I look forward to hearing from you, case ID that's "transferred" to the "unknown who and where" is 9908558342.
Kind regards
