Not able to reply on cases
In the past I have often had problems not being able to reply on a case. The only options were live chat or live support. No one has got half a day spare to be frustrated by them.
Today I have not been able to reply to any of the cases. So when they reply with nonsense I have to open a new case referencing the previous case.
In some instances I am now on my fourth case, referencing the third case which references the second case which references the first case.
It won't surprise anyone to hear this is resulting in failure. Is this happening to everyone else?
The only reason it can have been introduced is to make getting issues resolved harder.
Not able to reply on cases
In the past I have often had problems not being able to reply on a case. The only options were live chat or live support. No one has got half a day spare to be frustrated by them.
Today I have not been able to reply to any of the cases. So when they reply with nonsense I have to open a new case referencing the previous case.
In some instances I am now on my fourth case, referencing the third case which references the second case which references the first case.
It won't surprise anyone to hear this is resulting in failure. Is this happening to everyone else?
The only reason it can have been introduced is to make getting issues resolved harder.
2 replies
Seller_ZVAz3d5lZuGid
If you have opened a case then you need to make sure that you reply to the case - I think it says something like 'need more help with this issue' or something similar, and not keep opening new cases as they will just close them.
