Stuck in Verification Loop – Can't Re-Submit Documents
Hi everyone,
About a month ago, Amazon asked me to re-submit verification documents because my account had been inactive for a while. While I was uploading the documents, my internet connection dropped and some files didn’t upload properly.
Now the system doesn’t allow me to upload anything again. It keeps redirecting me to the same page or just goes back to the home screen without giving me the option to re-submit.
I’ve tried emailing seller-verification@amazon.com, but I keep getting a “mailbox full” error. I also tried contacting appeals@amazon.com, but all I get is an automatic reply saying I used the wrong channel.
I can still log into my Seller Central account, but I’m stuck—I can’t proceed with the verification and can’t get help from support. My documents (ID, bank statement, utility bill) are ready and complete, but I have no way to send them.
Has anyone experienced something similar or found a way to fix this?
If any moderators see this, I would really appreciate your help.
This situation is blocking me from getting my account reactivated and continuing my business.
Thanks in advance 🙏
Stuck in Verification Loop – Can't Re-Submit Documents
Hi everyone,
About a month ago, Amazon asked me to re-submit verification documents because my account had been inactive for a while. While I was uploading the documents, my internet connection dropped and some files didn’t upload properly.
Now the system doesn’t allow me to upload anything again. It keeps redirecting me to the same page or just goes back to the home screen without giving me the option to re-submit.
I’ve tried emailing seller-verification@amazon.com, but I keep getting a “mailbox full” error. I also tried contacting appeals@amazon.com, but all I get is an automatic reply saying I used the wrong channel.
I can still log into my Seller Central account, but I’m stuck—I can’t proceed with the verification and can’t get help from support. My documents (ID, bank statement, utility bill) are ready and complete, but I have no way to send them.
Has anyone experienced something similar or found a way to fix this?
If any moderators see this, I would really appreciate your help.
This situation is blocking me from getting my account reactivated and continuing my business.
Thanks in advance 🙏
2 replies
Seller_mp0TLv634GIL8
We are still waiting and I have no idea why we waited so long.
Pablo_Amazon
Dear @Seller_mp0TLv634GIL8,
Thank you for bringing this verification issue to our attention. I understand your frustration with the technical difficulties you're experiencing while trying to re-submit your verification documents.
I have escalated your case to our technical tools team for investigation of the upload loop issue you're encountering. They will look into why you're unable to access the document submission page properly.
While we work on resolving this technical issue, please:
--Keep your documents (ID, bank statement, and utility bill) ready
--Continue to maintain access to your Seller Central account
--Watch for an email from our technical team with further instructions
We aim to resolve this as quickly as possible so you can complete the verification process and resume your business activities.
Thank you for your patience.
