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Seller_yLkGarFhGK0Hg

Funds on hold?

Amazon has had my pending balance in "account level reserve" for over 4 weeks now? Keeps saying £0 to be disbursed and I can't get a straightforward answer from seller support. I have recently downgraded to an individual account after 2 years of FBA. Would this be the reason why? I notice it's asking for VAT status for EU but I have only ever sold in the UK and have never incurred this issue before, it seems to have only started after I downgraded.

If anyone would have any help.

Thanks

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27 replies
Account Setup
Tags:Payments
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user profile
Seller_yLkGarFhGK0Hg

Funds on hold?

Amazon has had my pending balance in "account level reserve" for over 4 weeks now? Keeps saying £0 to be disbursed and I can't get a straightforward answer from seller support. I have recently downgraded to an individual account after 2 years of FBA. Would this be the reason why? I notice it's asking for VAT status for EU but I have only ever sold in the UK and have never incurred this issue before, it seems to have only started after I downgraded.

If anyone would have any help.

Thanks

Account Setup
Tags:Payments
00
70 views
27 replies
Reply
0 replies
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

Hello @Seller_yLkGarFhGK0Hg,

This is Sakura from Amazon. Welcome to the Seller Forums.

Could you share the case ID that you created with Seller Support?

Regards,

Sakura

01
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

@Seller_yLkGarFhGK0Hg,

Thank you for the case ID. I have contacted the relevant Partner Team to check your situation with the account level reserved.

Please let me know if you get updates first.

Regards,

Sakura

01
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

Hello @Seller_yLkGarFhGK0Hg,

I got a response from the Team that reviewed your case. This Team confirmed that the funds are held by a reserve due to your UK/ EU establishment for VAT purposes verification.

Hence, the fact that you downgraded the account is not related to this issue.

As I checked, in the last notification sent on June 29, 2024, the verification Team requested from you additional documents.

Did you find this specific notification?

Regards,

Sakura

01
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

@Seller_yLkGarFhGK0Hg,

I got an update that you passed the verification and your funds are not on hold any more.

The Team should have informed you on August 22nd.

Could you confirm this for me?

Regards,

Sakura

00
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user profile
Seller_yLkGarFhGK0Hg

Funds on hold?

Amazon has had my pending balance in "account level reserve" for over 4 weeks now? Keeps saying £0 to be disbursed and I can't get a straightforward answer from seller support. I have recently downgraded to an individual account after 2 years of FBA. Would this be the reason why? I notice it's asking for VAT status for EU but I have only ever sold in the UK and have never incurred this issue before, it seems to have only started after I downgraded.

If anyone would have any help.

Thanks

70 views
27 replies
Account Setup
Tags:Payments
00
Reply
user profile
Seller_yLkGarFhGK0Hg

Funds on hold?

Amazon has had my pending balance in "account level reserve" for over 4 weeks now? Keeps saying £0 to be disbursed and I can't get a straightforward answer from seller support. I have recently downgraded to an individual account after 2 years of FBA. Would this be the reason why? I notice it's asking for VAT status for EU but I have only ever sold in the UK and have never incurred this issue before, it seems to have only started after I downgraded.

If anyone would have any help.

Thanks

Account Setup
Tags:Payments
00
70 views
27 replies
Reply
user profile

Funds on hold?

by Seller_yLkGarFhGK0Hg

Amazon has had my pending balance in "account level reserve" for over 4 weeks now? Keeps saying £0 to be disbursed and I can't get a straightforward answer from seller support. I have recently downgraded to an individual account after 2 years of FBA. Would this be the reason why? I notice it's asking for VAT status for EU but I have only ever sold in the UK and have never incurred this issue before, it seems to have only started after I downgraded.

If anyone would have any help.

Thanks

Account Setup
Tags:Payments
00
70 views
27 replies
Reply
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user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

Hello @Seller_yLkGarFhGK0Hg,

This is Sakura from Amazon. Welcome to the Seller Forums.

Could you share the case ID that you created with Seller Support?

Regards,

Sakura

01
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

@Seller_yLkGarFhGK0Hg,

Thank you for the case ID. I have contacted the relevant Partner Team to check your situation with the account level reserved.

Please let me know if you get updates first.

Regards,

Sakura

01
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

Hello @Seller_yLkGarFhGK0Hg,

I got a response from the Team that reviewed your case. This Team confirmed that the funds are held by a reserve due to your UK/ EU establishment for VAT purposes verification.

Hence, the fact that you downgraded the account is not related to this issue.

As I checked, in the last notification sent on June 29, 2024, the verification Team requested from you additional documents.

Did you find this specific notification?

Regards,

Sakura

01
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

@Seller_yLkGarFhGK0Hg,

I got an update that you passed the verification and your funds are not on hold any more.

The Team should have informed you on August 22nd.

Could you confirm this for me?

Regards,

Sakura

00
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user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

Hello @Seller_yLkGarFhGK0Hg,

This is Sakura from Amazon. Welcome to the Seller Forums.

Could you share the case ID that you created with Seller Support?

Regards,

Sakura

01
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

Hello @Seller_yLkGarFhGK0Hg,

This is Sakura from Amazon. Welcome to the Seller Forums.

Could you share the case ID that you created with Seller Support?

Regards,

Sakura

01
Reply
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

@Seller_yLkGarFhGK0Hg,

Thank you for the case ID. I have contacted the relevant Partner Team to check your situation with the account level reserved.

Please let me know if you get updates first.

Regards,

Sakura

01
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

@Seller_yLkGarFhGK0Hg,

Thank you for the case ID. I have contacted the relevant Partner Team to check your situation with the account level reserved.

Please let me know if you get updates first.

Regards,

Sakura

01
Reply
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

Hello @Seller_yLkGarFhGK0Hg,

I got a response from the Team that reviewed your case. This Team confirmed that the funds are held by a reserve due to your UK/ EU establishment for VAT purposes verification.

Hence, the fact that you downgraded the account is not related to this issue.

As I checked, in the last notification sent on June 29, 2024, the verification Team requested from you additional documents.

Did you find this specific notification?

Regards,

Sakura

01
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

Hello @Seller_yLkGarFhGK0Hg,

I got a response from the Team that reviewed your case. This Team confirmed that the funds are held by a reserve due to your UK/ EU establishment for VAT purposes verification.

Hence, the fact that you downgraded the account is not related to this issue.

As I checked, in the last notification sent on June 29, 2024, the verification Team requested from you additional documents.

Did you find this specific notification?

Regards,

Sakura

01
Reply
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

@Seller_yLkGarFhGK0Hg,

I got an update that you passed the verification and your funds are not on hold any more.

The Team should have informed you on August 22nd.

Could you confirm this for me?

Regards,

Sakura

00
user profile
Sakura_Amazon_
In reply to: Seller_yLkGarFhGK0Hg’s post

@Seller_yLkGarFhGK0Hg,

I got an update that you passed the verification and your funds are not on hold any more.

The Team should have informed you on August 22nd.

Could you confirm this for me?

Regards,

Sakura

00
Reply
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