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Seller_qcjVSJtmMNXVq

Customer opened a return and has returned a different item (Serial numbers do not match)

What should I do in this situation. If I notify the customer then I can imagine they will panic and open A-Z claims etc. So far I have opened a case only. Some advice would be greatly appreciated.

Thanks

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Seller_qcjVSJtmMNXVq

Customer opened a return and has returned a different item (Serial numbers do not match)

What should I do in this situation. If I notify the customer then I can imagine they will panic and open A-Z claims etc. So far I have opened a case only. Some advice would be greatly appreciated.

Thanks

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90 views
32 replies
Reply
32 replies
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Seller_ZVAz3d5lZuGid
In reply to: Seller_qcjVSJtmMNXVq’s post

Does it look like they have possibly returned their own older item ? - this is a fairly common scam - a switch. Take photos as proof, message the customer with your evidence that they have not returned the correct item that you sent, and see how they respond. It's unlikely that Seller Support will be much use !!

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Seller_qcjVSJtmMNXVq

Customer opened a return and has returned a different item (Serial numbers do not match)

What should I do in this situation. If I notify the customer then I can imagine they will panic and open A-Z claims etc. So far I have opened a case only. Some advice would be greatly appreciated.

Thanks

90 views
32 replies
00
Reply
user profile
Seller_qcjVSJtmMNXVq

Customer opened a return and has returned a different item (Serial numbers do not match)

What should I do in this situation. If I notify the customer then I can imagine they will panic and open A-Z claims etc. So far I have opened a case only. Some advice would be greatly appreciated.

Thanks

00
90 views
32 replies
Reply
user profile

Customer opened a return and has returned a different item (Serial numbers do not match)

by Seller_qcjVSJtmMNXVq

What should I do in this situation. If I notify the customer then I can imagine they will panic and open A-Z claims etc. So far I have opened a case only. Some advice would be greatly appreciated.

Thanks

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Seller_ZVAz3d5lZuGid
In reply to: Seller_qcjVSJtmMNXVq’s post

Does it look like they have possibly returned their own older item ? - this is a fairly common scam - a switch. Take photos as proof, message the customer with your evidence that they have not returned the correct item that you sent, and see how they respond. It's unlikely that Seller Support will be much use !!

10
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user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_qcjVSJtmMNXVq’s post

Does it look like they have possibly returned their own older item ? - this is a fairly common scam - a switch. Take photos as proof, message the customer with your evidence that they have not returned the correct item that you sent, and see how they respond. It's unlikely that Seller Support will be much use !!

10
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_qcjVSJtmMNXVq’s post

Does it look like they have possibly returned their own older item ? - this is a fairly common scam - a switch. Take photos as proof, message the customer with your evidence that they have not returned the correct item that you sent, and see how they respond. It's unlikely that Seller Support will be much use !!

10
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