Hi there @Seller_mH6jLKrKw1j6B,

I hope this finds you well!

Seller_mH6jLKrKw1j6B

i am providing exactly the same documents which i have given at the time of registration, But Amazon keep on saying that they are unable to complete your verification process... They neither require any specific document nor give any other information and keep saying same thing as below. Any one please help as i a new seller. 14164502511 case ID

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I understand you are attempting to reactivate your account. However, you have received communication on the submission you have made.

All sellers must undergo a verification of the details provided during the initial registration process as part of the global seller identity verification process. This helps Amazon ensure a trusted and safe space for both buyers and sellers alike.

During this process, sellers must provide an identity document and an address verification document, alongside any other information requested documentation. The identity document will be a government-issued ID, such as a driver's license or a passport. The typical additional document will be for address verification. However, there may be other document submissions requested as well.

In order to ensure your documents are not rejected, make sure that they meet the following requirements:

• Be valid (not expired, revoked, inactive or closed).
• Be high resolution and unobstructed (clear, readable, visible and in focus).
• Be complete and not cut off from any sides (not angled or cropped).
• Be a scanned image or photo of the original document taken from your mobile device's camera.
• Display the full document (front and back, if applicable).
• Be less than 50MB in size.
• Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
• Be authentic and unaltered.
• Must not be password-protected.
• Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.

As the response to your case ID has advised, you will also need to ensure all of the information on the submitted documents match the information in seller central. I urge you to compare the above requirements and other information on the help page linked to the documents you have submitted and make sure they meet all requirements.

Do not hesitate to continue utilizing this thread to update the forums community and I on your issue, as we are here to support you.

All the best,

Stevie