Fellow sellers, I need to share a frustrating situation that showcases the current state of Seller Support:

For 3 months, we've been trying to resolve a critical issue where Amazon's system incorrectly identifies one of our variations as an older/wrong product due to a reused barcode from a discontinued product years ago. This has caused:

The variation to be hidden from our parent listing

Unable to run A/B tests due to "incorrect product" errors

Significant revenue loss from this high-selling variation

Amazon has given canned answers or 'investigated' for weeks on end, only to come back and comment on something not remotely related – despite being provided with

Manufacturer documentation

Real life images

Proof of correct listing in other Amazon marketplaces (UK)

Evidence that all other variations work perfectly

Multiple case escalations

Seller Support continues to:

Send irrelevant copy-paste responses

Suggest basic image upload tutorials

Most recently claimed "not enough traffic" for A/B testing (completely unrelated to our issue)

Ignore all evidence and documentation provided

Every support interaction feels like starting from zero, with no one actually reading our case history or documentation. This is actively harming our business, and we're now forced to consider legal action.

Has anyone else experienced similar issues with variation listings? Any suggestions for escalating beyond standard support channels?

(Documenting this publicly as we've exhausted all standard support options)