The holiday shopping season is in full swing, which means it's time to review and refine your messaging best practices for communicating with buyers. Clear, thoughtful communication is essential for providing a positive customer experience and driving sales during this critical time of year.

Here are some key buyer-seller messaging best practices to focus on during the holidays:

[1] Buyer Anonymity: Each buyer is assigned an anonymized 35-character email alias for each seller relationship. Use this to search for order IDs in Manage Orders if needed.

[2] Contacting Buyers:

• Go to Orders tab > Manage Orders
• Find the relevant order
• Click the buyer's name to open the Contact Buyer page
• Choose a contact reason and compose your message

[3] Alternative Contact Methods: Use your authorized email account with the buyer's encrypted email address

[4] Time Limitations: Messages cannot be sent 30 days after order completion.

[5] Critical Messages: Use [Important] in the subject line for urgent communications related to:

• Product customization
• Delivery scheduling
• Shipping address issues

[6] Communication Guidelines:

• Stick to order-related information
• Avoid marketing or promotional content
• Don't request cancellations from buyers

[7] Team Communication: Enable team members' email addresses on the Messaging Permissions page for collaborative customer service.

Remember, clear and timely communication is key to ensuring customer satisfaction during the busy holiday season. Always adhere to the Communication Guidelines to maintain positive buyer-seller relationships and avoid potential account issues.

Please feel free to review the below help pages for additional guidance on buyer-seller messaging:

• Communicate with buyers using the Buyer-Seller Messaging Service
• Buyer-Seller Messaging Service overview
• Contact a buyer using Buyer-Seller Messages
• Buyer-Seller Messages FAQ
• Buyer-Seller Messaging templates
• Send a critical message to a buyer

Happy Selling!