Who Pays for Return, Buyer or Seller?
a customer has opened a return request for the purchase of a
NAIL POLISH
the reason selected is:
Return Reason: Incompatible or not useful for intended purpose
would I be correct in assuming that I am liable for the return postage?
I’m guessing the real reason is she just doesn’t like the shade chosen
Who Pays for Return, Buyer or Seller?
a customer has opened a return request for the purchase of a
NAIL POLISH
the reason selected is:
Return Reason: Incompatible or not useful for intended purpose
would I be correct in assuming that I am liable for the return postage?
I’m guessing the real reason is she just doesn’t like the shade chosen
Seller_7VbclcPFFRTnc
57 replies
Seller_7VbclcPFFRTnc
Seller_KjHQOlTKYaPEw
oh wow
just seen 14
performance not adequate
I’ve been authorizing a returnless refund on these, as I assumed it would be up to the seller to pay the return postage
I should have checked this table
Seller_8f9uYRNpwImUV
How sad are some people, you just would give it to someone rather than mess about wanting to return it for less than £7!!!
Seller_xUKHc5xSYJmI4
You can deduct £3.20 for the postage costs and further deductions can be made if the order is not returned in accordance with the returns policy. Does nail varnish may come under the category of health and personal care?
Seller_xUKHc5xSYJmI4
The retail cost for nail varnish is £6.89. I suspect the outbound postage is around £3.00 (Small Parcel Postage and Packing Costs) which does not include any fees. Return prepaid label postage is £3.20, so the refund will be £0.29? Is it really worth returning? I would rather give it away 
Seller_U2BGD0Z4qNoW0
I didn’t think they could return nail polish due to an exempt product
due to hygiene reasons, same for all cosmetics, May be wrong
Seller_1cDaCs1n3HFTg
You’re liable for everything, always, even if the item is lost/damaged in transit.
Amazon has totally offloaded that expense to sellers, have fun!
Seller_KjHQOlTKYaPEw
I think the whole discussion has gone off topic now
The original question was whether it was economically viable for me to accept a return, depending on who is liable to pay return postage for whatever reason
Seller_7VbclcPFFRTnc
At least you don’t get the return requests we get - personalised items where they spelt their own child’s name wrong
I’ve also had 2 orders this last week alone where I spotted it was a repeat customer - the first order had the age wrong too 
