What's up with RM tracking?
I'm FBM and buy Royal Mail shippping through Amazon - large letters mostly - standard second class without tracking. Lately I've been getting quite a few INR's . When I check the delivery confirmation number on the RM website I used to get a message either saying item has been delivered or 'we have not attempted delivery an update will follow' (or something similar) now I'm getting a lot of 'Sorry, there was a problem, please try again'.
What does that actually mean? Have RM lost it - have delivered but they not scanned? Are the delivery confirmation numbers Amazon are selling us with their postage faulty?
What's up with RM tracking?
I'm FBM and buy Royal Mail shippping through Amazon - large letters mostly - standard second class without tracking. Lately I've been getting quite a few INR's . When I check the delivery confirmation number on the RM website I used to get a message either saying item has been delivered or 'we have not attempted delivery an update will follow' (or something similar) now I'm getting a lot of 'Sorry, there was a problem, please try again'.
What does that actually mean? Have RM lost it - have delivered but they not scanned? Are the delivery confirmation numbers Amazon are selling us with their postage faulty?
2 replies
Seller_FQHkqHJI5SqTh
It's been like that for a while. The 'Problem' is the website is faulty not the tracking.
You can usually get it to work eventually by re-hitting the Track Delivery button a couple of times.
Also throws up Access Deigned on occasion too.
JiAlex_Amazon
Hello @Seller_87mKFKKA3Vwkx
Following on this thread. Could you please provide us Case ID related or perhaps Order ID?
We are currently working with partner team, about this situation, we are waiting for further instructions.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
