Can buyer leave negative feedback if cancel their order before dispatch?
I have had a customer who is extremely unreasonable. Item arrived damaged so we collected and refunded the product. they still left negative feedback and tried to order again. I do not want this person as a customer but Amazon will not let us block them from buying. I want to cancel the order but fear they will leave negative feedback and just re order again. Can anyone please shed some light on this.
Can buyer leave negative feedback if cancel their order before dispatch?
I have had a customer who is extremely unreasonable. Item arrived damaged so we collected and refunded the product. they still left negative feedback and tried to order again. I do not want this person as a customer but Amazon will not let us block them from buying. I want to cancel the order but fear they will leave negative feedback and just re order again. Can anyone please shed some light on this.
3 replies
Seller_76AUwmqvSyRIM
Yes, they can leave feedback even if you don't despatch the order.
You should pack it as well as you can to avoid damage and send it.
Seller_19xPhE8YgkmxW
Hi Walk_and_Rest,
A couple of years ago I had a customer who left negative feedback on an order they requested be cancelled, so they were certainly able to do that then.
I recal that since then a Forum Moderator was looking into this situation, but don't know if it has changed
All Best
Brian
