customer unable to remove negative feedback
Hi,
Even after scrolling trough all relevant discussions on this topic and sending the customer links to how to remove feedback he is still struggling to do so! Can someone at Amazon PLEASE get in touch as this is stressful for both myself and the customer who is asking for help on the matter.
Kind Regards Liz
3 replies
Seller_zDUw7ekrB6OEy
If you want one of the Mods to see this you will need to tag them.
Seller_ZVAz3d5lZuGid
Here are the instructions to give to a customer to remove the feedback - all these things are available if you use the search box at the top of the page.
If the customer agrees to remove their feedback, you can provide them with these step-by-step instructions:
Go to Leave Seller Feedback.
Click on Completed Feedback.
Scroll down to locate the feedback that you want to remove, and click Remove.
Select a reason for removing the feedback, and then click Remove.
Sarah_Amzn
Hello @Seller_7NO5N0HzOFjvv,
I'm Sarah with Amazon.
Could you please share the Case ID so I can check how I can assist.
Kind regards,
Sarah.
