Failed disbursment (first time in 8 years)
On Wednesday 3 July I did my usual daily disbursment.
When I came to do the same yesterday, 4 July there were more funds than I expected. When I checked "Transaction View" I saw that there was a "Failed disbursement" from 3 July. Over 24 hours later, the "request payment" button was greyed out. 48 hours later, it's still greyed out. It's greyed out in the app too.
Nothing has changed on our side. Our bank account is still the same as it was when we first started selling on Amazon 8 years ago. I've opened a case and it shows as "transferred". The one reply I got was that disbursment would take place automatically on 17/07/24. I have payroll on 15 July and without disbursments I won't be paying anybody.
Failed disbursment (first time in 8 years)
On Wednesday 3 July I did my usual daily disbursment.
When I came to do the same yesterday, 4 July there were more funds than I expected. When I checked "Transaction View" I saw that there was a "Failed disbursement" from 3 July. Over 24 hours later, the "request payment" button was greyed out. 48 hours later, it's still greyed out. It's greyed out in the app too.
Nothing has changed on our side. Our bank account is still the same as it was when we first started selling on Amazon 8 years ago. I've opened a case and it shows as "transferred". The one reply I got was that disbursment would take place automatically on 17/07/24. I have payroll on 15 July and without disbursments I won't be paying anybody.
4 replies
Spencer_Amazon
Hello @Seller_saK5Ah2SaNYjL,
I am Spencer with Amazon.
I have checked with our partner team and they are looking into the matter.
Let me know if you need additional help.
Regards, Spencer
