A-to-Z claim for order refunded on the first scan.
Hi,
@Sarah_Amzn could you have a look, please?
Order ID: 202-9518492-7673135
Refunded on the first scan and return label cost automatically deducted from a final refund.
A-to-Z for £4.03 granted and counted against ODR, appeal denied.
Thank you.
A-to-Z claim for order refunded on the first scan.
Hi,
@Sarah_Amzn could you have a look, please?
Order ID: 202-9518492-7673135
Refunded on the first scan and return label cost automatically deducted from a final refund.
A-to-Z for £4.03 granted and counted against ODR, appeal denied.
Thank you.
6 replies
Sarah_Amzn
Hello @Seller_xEpd0hQkG8wol,
Have you contacted Seller Support regarding this issue? If not, please open a case with them first. They will escalate it to the AtoZ team for further investigation. If you are unsatisfied with the outcome after receiving a response from the AtoZ team, feel free to reach out to me again, and I will initiate a new investigation.
Kind regards,
Sarah.
