Hello fellow sellers,

I’m reaching out to see if anyone has faced a similar issue and to understand what alternatives I have to reactivate my account.

On July 9th, 2025, I received a message from Amazon.de stating that there was a mismatch between my account name and the information in the VIES database (related to my VAT/OSS registration). In that message, I was clearly told that I had 60 days to fix the issue.

I immediately responded to Seller Support and provided official documentation from the Greek tax authorities, including translated certificates showing that my company is properly registered under OSS and that the name I use on Amazon matches the Latin-character version of my legal entity. (As many of you may know, Amazon doesn’t allow Greek characters in the account name field.)

Despite this, my account was deactivated on August 6th, only 28 days after the initial message — far earlier than the 60-day timeframe Amazon gave me.

I’ve already sent multiple polite messages and re-submitted the documents. I also informed Amazon that I’m working with the Greek authorities to update my company name to a Latin-only version to satisfy the validation process. However, I’ve received no meaningful response so far.

My questions:

Has anyone else experienced early deactivation before the full 60 days passed?

If so, were you able to get your account reinstated, and how?

Is there any specific contact or escalation path that actually works for this kind of VAT mismatch issue?

Does Amazon ever reactivate accounts while the seller is still working to resolve the mismatch?

I appreciate any advice, shared experiences, or contact info that could help. I am VAT-registered, selling legally under OSS, and I’ve always tried to be fully compliant. This situation feels very unfair, and I hope someone here can guide me.

Thank you in advance for your help,

Konstantinos

(Amazon Europe seller based in Greece)