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Seller_HB9d8uaxIAYi4

Please help: Late shipment rate

I have downloaded the report today that the order ID: 206-8599693-8833956 that affected my Late dispatch rate 5%.

Upon checking our shipping setting, I have set the followings
Cut off time : 2pm
Default Handling Time: 1 day
Order handling capacity: 150

Please see the capture attached,

image
image.png 1341×416 67.9 KB

the order ID: 206-8599693-8833956
Purchase date:Fri, 14 Apr 2023, 07:45 BST
Ship by: Fri, 14 Apr 2023

This has clearly not counted 1 handling day to this order. Why has this order shown the order shipped by the same date (ie 14 April 2023, not 17 April 2023?

Capture%203
Capture 3.JPG 933×364 53.7 KB

Please check the following orders which come through our Amazon account almost the same time, however, they all counted 1 handling time correctly.

Order ID: 026-1829855-6997900
Purchase date: Fri, 14 Apr 2023, 06:52 BST
Ship by: Mon, 17 Apr 2023

Capture
Capture.JPG 930×429 54 KB

Order ID: 206-2411922-1441167
Purchase date: Fri, 14 Apr 2023, 07:06 BST
Ship by: Mon, 17 Apr 2023

Capture1
Capture1.JPG 941×395 56.6 KB

Order ID: 202-6554564-4649131
Purchase date: Fri, 14 Apr 2023, 07:28 BST
Ship by: Mon, 17 Apr 2023

Capture1
Capture1.JPG 941×395 56.6 KB

I have appealed to the seller’s support many times, however, they just copy and paste the same template to respond to my query.

image

Anyone experienced the same and how do you deal with it?

587 views
46 replies
00
Reply
user profile
Seller_HB9d8uaxIAYi4

Please help: Late shipment rate

I have downloaded the report today that the order ID: 206-8599693-8833956 that affected my Late dispatch rate 5%.

Upon checking our shipping setting, I have set the followings
Cut off time : 2pm
Default Handling Time: 1 day
Order handling capacity: 150

Please see the capture attached,

image
image.png 1341×416 67.9 KB

the order ID: 206-8599693-8833956
Purchase date:Fri, 14 Apr 2023, 07:45 BST
Ship by: Fri, 14 Apr 2023

This has clearly not counted 1 handling day to this order. Why has this order shown the order shipped by the same date (ie 14 April 2023, not 17 April 2023?

Capture%203
Capture 3.JPG 933×364 53.7 KB

Please check the following orders which come through our Amazon account almost the same time, however, they all counted 1 handling time correctly.

Order ID: 026-1829855-6997900
Purchase date: Fri, 14 Apr 2023, 06:52 BST
Ship by: Mon, 17 Apr 2023

Capture
Capture.JPG 930×429 54 KB

Order ID: 206-2411922-1441167
Purchase date: Fri, 14 Apr 2023, 07:06 BST
Ship by: Mon, 17 Apr 2023

Capture1
Capture1.JPG 941×395 56.6 KB

Order ID: 202-6554564-4649131
Purchase date: Fri, 14 Apr 2023, 07:28 BST
Ship by: Mon, 17 Apr 2023

Capture1
Capture1.JPG 941×395 56.6 KB

I have appealed to the seller’s support many times, however, they just copy and paste the same template to respond to my query.

image

Anyone experienced the same and how do you deal with it?

00
587 views
46 replies
Reply
46 replies
user profile
Seller_SITNVuZK87zGK
In reply to: Seller_HB9d8uaxIAYi4’s post

Could it be an order that was pending from a previous day? As expected seller support haven’t been helpful, they can’t even direct you to the policy, just refer to, “the existing policy”

I’d go to managing director on this one if no one else has any ideas!

10
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_HB9d8uaxIAYi4’s post

Ever done SFP and still got skus allocated to a prime template ? Even if no longer doing sfp

00
user profile
Seller_HB9d8uaxIAYi4
In reply to: Seller_HB9d8uaxIAYi4’s post

image
image.png 1892×915 155 KB

image
image.png 1838×518 112 KB

I have received the same email that said the customer has placed the order with premium shipping option. I have not offered the premium shipping options to my customers.

Actually this is not hard for Amazon seller support to admit that this is the system glitch, and this in fact is a system error! Why the seller support want to waste both our times to think a ‘excuses’: 1) Cut off time and 2) Premium shipping to say I should count for the late shipping rate?!

I have sent an email to managingdirector@amazon.co.uk it has forwarded to the case log. How many times I need to cut and paste the proof from my end and fight back your find out?

@Lucy_Amazon; @Amelia_amazon.
Is that possible for you to assist me on this issue?

00
user profile
Seller_vtSzvxtW9StxE
In reply to: Seller_HB9d8uaxIAYi4’s post

it seems you might have more than one shipping template and as suggested @The_Little_Shop, please check the ASIN and see what shipping template for that ASIN and dispatch time set for that template.

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_HB9d8uaxIAYi4’s post

are you using SSA as that shows to me as delivery 24th - 26th - but has the ‘if bought within 24 mins’ that SSA , premium and prime often have

and is that order to your local area ?

00
user profile
Seller_HB9d8uaxIAYi4
In reply to: Seller_HB9d8uaxIAYi4’s post

I have opened the case again. This is very time-consuming!

@Julia_Amazon can you please help?

00
user profile
Seller_HB9d8uaxIAYi4

Please help: Late shipment rate

I have downloaded the report today that the order ID: 206-8599693-8833956 that affected my Late dispatch rate 5%.

Upon checking our shipping setting, I have set the followings
Cut off time : 2pm
Default Handling Time: 1 day
Order handling capacity: 150

Please see the capture attached,

image
image.png 1341×416 67.9 KB

the order ID: 206-8599693-8833956
Purchase date:Fri, 14 Apr 2023, 07:45 BST
Ship by: Fri, 14 Apr 2023

This has clearly not counted 1 handling day to this order. Why has this order shown the order shipped by the same date (ie 14 April 2023, not 17 April 2023?

Capture%203
Capture 3.JPG 933×364 53.7 KB

Please check the following orders which come through our Amazon account almost the same time, however, they all counted 1 handling time correctly.

Order ID: 026-1829855-6997900
Purchase date: Fri, 14 Apr 2023, 06:52 BST
Ship by: Mon, 17 Apr 2023

Capture
Capture.JPG 930×429 54 KB

Order ID: 206-2411922-1441167
Purchase date: Fri, 14 Apr 2023, 07:06 BST
Ship by: Mon, 17 Apr 2023

Capture1
Capture1.JPG 941×395 56.6 KB

Order ID: 202-6554564-4649131
Purchase date: Fri, 14 Apr 2023, 07:28 BST
Ship by: Mon, 17 Apr 2023

Capture1
Capture1.JPG 941×395 56.6 KB

I have appealed to the seller’s support many times, however, they just copy and paste the same template to respond to my query.

image

Anyone experienced the same and how do you deal with it?

587 views
46 replies
00
Reply
user profile
Seller_HB9d8uaxIAYi4

Please help: Late shipment rate

I have downloaded the report today that the order ID: 206-8599693-8833956 that affected my Late dispatch rate 5%.

Upon checking our shipping setting, I have set the followings
Cut off time : 2pm
Default Handling Time: 1 day
Order handling capacity: 150

Please see the capture attached,

image
image.png 1341×416 67.9 KB

the order ID: 206-8599693-8833956
Purchase date:Fri, 14 Apr 2023, 07:45 BST
Ship by: Fri, 14 Apr 2023

This has clearly not counted 1 handling day to this order. Why has this order shown the order shipped by the same date (ie 14 April 2023, not 17 April 2023?

Capture%203
Capture 3.JPG 933×364 53.7 KB

Please check the following orders which come through our Amazon account almost the same time, however, they all counted 1 handling time correctly.

Order ID: 026-1829855-6997900
Purchase date: Fri, 14 Apr 2023, 06:52 BST
Ship by: Mon, 17 Apr 2023

Capture
Capture.JPG 930×429 54 KB

Order ID: 206-2411922-1441167
Purchase date: Fri, 14 Apr 2023, 07:06 BST
Ship by: Mon, 17 Apr 2023

Capture1
Capture1.JPG 941×395 56.6 KB

Order ID: 202-6554564-4649131
Purchase date: Fri, 14 Apr 2023, 07:28 BST
Ship by: Mon, 17 Apr 2023

Capture1
Capture1.JPG 941×395 56.6 KB

I have appealed to the seller’s support many times, however, they just copy and paste the same template to respond to my query.

image

Anyone experienced the same and how do you deal with it?

00
587 views
46 replies
Reply
user profile

Please help: Late shipment rate

by Seller_HB9d8uaxIAYi4

I have downloaded the report today that the order ID: 206-8599693-8833956 that affected my Late dispatch rate 5%.

Upon checking our shipping setting, I have set the followings
Cut off time : 2pm
Default Handling Time: 1 day
Order handling capacity: 150

Please see the capture attached,

image
image.png 1341×416 67.9 KB

the order ID: 206-8599693-8833956
Purchase date:Fri, 14 Apr 2023, 07:45 BST
Ship by: Fri, 14 Apr 2023

This has clearly not counted 1 handling day to this order. Why has this order shown the order shipped by the same date (ie 14 April 2023, not 17 April 2023?

Capture%203
Capture 3.JPG 933×364 53.7 KB

Please check the following orders which come through our Amazon account almost the same time, however, they all counted 1 handling time correctly.

Order ID: 026-1829855-6997900
Purchase date: Fri, 14 Apr 2023, 06:52 BST
Ship by: Mon, 17 Apr 2023

Capture
Capture.JPG 930×429 54 KB

Order ID: 206-2411922-1441167
Purchase date: Fri, 14 Apr 2023, 07:06 BST
Ship by: Mon, 17 Apr 2023

Capture1
Capture1.JPG 941×395 56.6 KB

Order ID: 202-6554564-4649131
Purchase date: Fri, 14 Apr 2023, 07:28 BST
Ship by: Mon, 17 Apr 2023

Capture1
Capture1.JPG 941×395 56.6 KB

I have appealed to the seller’s support many times, however, they just copy and paste the same template to respond to my query.

image

Anyone experienced the same and how do you deal with it?

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46 replies
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Seller_SITNVuZK87zGK
In reply to: Seller_HB9d8uaxIAYi4’s post

Could it be an order that was pending from a previous day? As expected seller support haven’t been helpful, they can’t even direct you to the policy, just refer to, “the existing policy”

I’d go to managing director on this one if no one else has any ideas!

10
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_HB9d8uaxIAYi4’s post

Ever done SFP and still got skus allocated to a prime template ? Even if no longer doing sfp

00
user profile
Seller_HB9d8uaxIAYi4
In reply to: Seller_HB9d8uaxIAYi4’s post

image
image.png 1892×915 155 KB

image
image.png 1838×518 112 KB

I have received the same email that said the customer has placed the order with premium shipping option. I have not offered the premium shipping options to my customers.

Actually this is not hard for Amazon seller support to admit that this is the system glitch, and this in fact is a system error! Why the seller support want to waste both our times to think a ‘excuses’: 1) Cut off time and 2) Premium shipping to say I should count for the late shipping rate?!

I have sent an email to managingdirector@amazon.co.uk it has forwarded to the case log. How many times I need to cut and paste the proof from my end and fight back your find out?

@Lucy_Amazon; @Amelia_amazon.
Is that possible for you to assist me on this issue?

00
user profile
Seller_vtSzvxtW9StxE
In reply to: Seller_HB9d8uaxIAYi4’s post

it seems you might have more than one shipping template and as suggested @The_Little_Shop, please check the ASIN and see what shipping template for that ASIN and dispatch time set for that template.

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_HB9d8uaxIAYi4’s post

are you using SSA as that shows to me as delivery 24th - 26th - but has the ‘if bought within 24 mins’ that SSA , premium and prime often have

and is that order to your local area ?

00
user profile
Seller_HB9d8uaxIAYi4
In reply to: Seller_HB9d8uaxIAYi4’s post

I have opened the case again. This is very time-consuming!

@Julia_Amazon can you please help?

00
user profile
Seller_SITNVuZK87zGK
In reply to: Seller_HB9d8uaxIAYi4’s post

Could it be an order that was pending from a previous day? As expected seller support haven’t been helpful, they can’t even direct you to the policy, just refer to, “the existing policy”

I’d go to managing director on this one if no one else has any ideas!

10
user profile
Seller_SITNVuZK87zGK
In reply to: Seller_HB9d8uaxIAYi4’s post

Could it be an order that was pending from a previous day? As expected seller support haven’t been helpful, they can’t even direct you to the policy, just refer to, “the existing policy”

I’d go to managing director on this one if no one else has any ideas!

10
Reply
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_HB9d8uaxIAYi4’s post

Ever done SFP and still got skus allocated to a prime template ? Even if no longer doing sfp

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_HB9d8uaxIAYi4’s post

Ever done SFP and still got skus allocated to a prime template ? Even if no longer doing sfp

00
Reply
user profile
Seller_HB9d8uaxIAYi4
In reply to: Seller_HB9d8uaxIAYi4’s post

image
image.png 857×640 55.7 KB

Finally, I received the response from Amazon seller support. However, I have not enrolled premium ship option. What is that? Anyone know?

00
user profile
Seller_HB9d8uaxIAYi4
In reply to: Seller_HB9d8uaxIAYi4’s post

image
image.png 857×640 55.7 KB

Finally, I received the response from Amazon seller support. However, I have not enrolled premium ship option. What is that? Anyone know?

00
Reply
user profile
Seller_HB9d8uaxIAYi4
In reply to: Seller_HB9d8uaxIAYi4’s post

image
image.png 1892×915 155 KB

image
image.png 1838×518 112 KB

I have received the same email that said the customer has placed the order with premium shipping option. I have not offered the premium shipping options to my customers.

Actually this is not hard for Amazon seller support to admit that this is the system glitch, and this in fact is a system error! Why the seller support want to waste both our times to think a ‘excuses’: 1) Cut off time and 2) Premium shipping to say I should count for the late shipping rate?!

I have sent an email to managingdirector@amazon.co.uk it has forwarded to the case log. How many times I need to cut and paste the proof from my end and fight back your find out?

@Lucy_Amazon; @Amelia_amazon.
Is that possible for you to assist me on this issue?

00
user profile
Seller_HB9d8uaxIAYi4
In reply to: Seller_HB9d8uaxIAYi4’s post

image
image.png 1892×915 155 KB

image
image.png 1838×518 112 KB

I have received the same email that said the customer has placed the order with premium shipping option. I have not offered the premium shipping options to my customers.

Actually this is not hard for Amazon seller support to admit that this is the system glitch, and this in fact is a system error! Why the seller support want to waste both our times to think a ‘excuses’: 1) Cut off time and 2) Premium shipping to say I should count for the late shipping rate?!

I have sent an email to managingdirector@amazon.co.uk it has forwarded to the case log. How many times I need to cut and paste the proof from my end and fight back your find out?

@Lucy_Amazon; @Amelia_amazon.
Is that possible for you to assist me on this issue?

00
Reply
user profile
Seller_vtSzvxtW9StxE
In reply to: Seller_HB9d8uaxIAYi4’s post

it seems you might have more than one shipping template and as suggested @The_Little_Shop, please check the ASIN and see what shipping template for that ASIN and dispatch time set for that template.

00
user profile
Seller_vtSzvxtW9StxE
In reply to: Seller_HB9d8uaxIAYi4’s post

it seems you might have more than one shipping template and as suggested @The_Little_Shop, please check the ASIN and see what shipping template for that ASIN and dispatch time set for that template.

00
Reply
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_HB9d8uaxIAYi4’s post

are you using SSA as that shows to me as delivery 24th - 26th - but has the ‘if bought within 24 mins’ that SSA , premium and prime often have

and is that order to your local area ?

00
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_HB9d8uaxIAYi4’s post

are you using SSA as that shows to me as delivery 24th - 26th - but has the ‘if bought within 24 mins’ that SSA , premium and prime often have

and is that order to your local area ?

00
Reply
user profile
Seller_HB9d8uaxIAYi4
In reply to: Seller_HB9d8uaxIAYi4’s post

I have opened the case again. This is very time-consuming!

@Julia_Amazon can you please help?

00
user profile
Seller_HB9d8uaxIAYi4
In reply to: Seller_HB9d8uaxIAYi4’s post

I have opened the case again. This is very time-consuming!

@Julia_Amazon can you please help?

00
Reply