Brand registry rejected for past 2 years
We've been trying to enrol our brand in brand registry for over 2 years now, each time it gets rejected and every single appeal response is the following:
a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;
b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,
c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,
d) inability to provide sufficient evidence of branding on products/packaging;
e) you have a selling account that is de-activated, or f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).
I'm really hoping someone from Amazon can help us look into this and pinpoint the ACTUAL issue.
The appeals process is frankly useless as we just get sent the same unhelpful automated response from someone pretending to be a human.
We've provided images of the product, invoices, certificates, everything and it still gets rejected.
Thanks in advance
Brand registry rejected for past 2 years
We've been trying to enrol our brand in brand registry for over 2 years now, each time it gets rejected and every single appeal response is the following:
a) your account was engaging in conduct that violates Brand Registry’s policies, such as, but not limited to, invalid notice submissions through our notice submission channels or tampering with the catalog;
b) your application or account is related to other Amazon accounts or brands that have violated Amazon or Brand Registry’s policies,
c) you are associated with one or more selling accounts as a primary owner and all of them have failed seller verification,
d) inability to provide sufficient evidence of branding on products/packaging;
e) you have a selling account that is de-activated, or f) your trademark application appears to be filed by a filing firm that may be violating US federal regulations and USPTO rules (explained below).
I'm really hoping someone from Amazon can help us look into this and pinpoint the ACTUAL issue.
The appeals process is frankly useless as we just get sent the same unhelpful automated response from someone pretending to be a human.
We've provided images of the product, invoices, certificates, everything and it still gets rejected.
Thanks in advance
4 replies
Seller_ZVAz3d5lZuGid
To be honest, if you have been trying for 2 years, if it was me I would simply give up, and sell elsewhere ! Amazon are a law unto themselves on so many issues.
Seller_ykUZ5RRZOSQdG
Well we've neglected amazon these past 2 years because of this reason. However we believe our product has a lot of potential on the platform so would like to have the chance to give it a shot!
If someone from Amazon can help us do this that would be great.