IOSS Numbers not pulling through to Click & Drop
Hi All
I have had a couple of orders from EU countries in the last few days. In both cases, the Amazon order page makes it clear that this is an IOSS number, and the order has pulled through to Click & Drop successfully, but when I complete the customs details on the Click & Drop page the IOSS field is blank. I have had to go back to the Amazon order page and cut & paste the IOSS number in manually.
I am not sure why this is happening; does anyone have ay idea? In any case, this is a heads up for other sellers who send parcels to the EU through C&D, just in case the same is happening to you.
IOSS Numbers not pulling through to Click & Drop
Hi All
I have had a couple of orders from EU countries in the last few days. In both cases, the Amazon order page makes it clear that this is an IOSS number, and the order has pulled through to Click & Drop successfully, but when I complete the customs details on the Click & Drop page the IOSS field is blank. I have had to go back to the Amazon order page and cut & paste the IOSS number in manually.
I am not sure why this is happening; does anyone have ay idea? In any case, this is a heads up for other sellers who send parcels to the EU through C&D, just in case the same is happening to you.
5 replies
Seller_FQHkqHJI5SqTh
I believe Amazon & Ebay forced RM not to show it on the CN22 as they consider it 'business sensitive information' although the information's there electronically through the barcode.
My C&D account isn't linked and I manually add it and it does not print the IOSS or EORI number for EU orders.
Seller_FQHkqHJI5SqTh
Out of interested I've just re-generated the labels for a Swedish Ebay order and neither the IOSS or EORI number are there.
Seller_2MDS66zdjPMUU
Interestingly it does not show on our RM C & D business account lables BUT i we buy the lables on line from RM as personal customers it does !
Seller_pEXz19pDzWCEo
Spoke to RM yesterday as we only released yesterday that C&D had not been automatically placing the IOSS numbers.
In typical RM style, while they said they were aware that a 'small number of users' have been affected, they did not deem it sufficient to mention this on their site.
They are 'looking at it' and if anyone wants to know whether they have got it working, you have to contact them.
Sunnie_Amazon
Hello, all,
Thank you for bringing this to our attention. This is Sunnie, from Amazon.
It's important to share these experiences as they can help other sellers avoid potential issues.
Have you tried these troubleshooting steps?
- Ensure your Click & Drop account is fully synced with your Amazon account.
- Try logging out of Click & Drop and logging back in.
- Clear your browser cache and cookies, then try again.
If the problem persists after trying these steps, I'd recommend:
- Contacting Click & Drop support directly to report the issue.
- Double-checking with Amazon seller support to ensure the IOSS numbers are being correctly associated with your orders.
In the meantime, your manual workaround of copying and pasting the IOSS number is a good temporary solution. It's crucial to ensure the correct IOSS number is included to avoid customs issues for your customers.
Has anyone else experienced this issue? If so, please share your experiences or any solutions you've found.
Thanks again for the heads-up. It's always helpful when sellers look out for each other like this.
- Sunnie
