Problems with listing title and discription being changed to a different product
Hi Sellers!
I recently sent inventory to FBA under a listing that matched my product. However, two weeks after the inventory was sent, the listing changed to a different product under the same brand.
To avoid customer frustration and potential complaints, I deleted my offer since the product listed no longer matches my inventory. Unfortunately, I now need to pay Amazon to have all 48 units returned to me.
Could you advise on how I might avoid situations like this in the future? Additionally, is there any recourse or exception process for being charged return fees in this case?
Thank you
Problems with listing title and discription being changed to a different product
Hi Sellers!
I recently sent inventory to FBA under a listing that matched my product. However, two weeks after the inventory was sent, the listing changed to a different product under the same brand.
To avoid customer frustration and potential complaints, I deleted my offer since the product listed no longer matches my inventory. Unfortunately, I now need to pay Amazon to have all 48 units returned to me.
Could you advise on how I might avoid situations like this in the future? Additionally, is there any recourse or exception process for being charged return fees in this case?
Thank you
12 replies
Seller_zDUw7ekrB6OEy
Did you list the product using the EAN to match the product?
Seller_TX7yhVegrfOrA
Same, we have 2 listings that have been altered to completely different items, one is a puzzle now saying its a learning book, another a game thats is apparently now a colouring book. Cannot get Amazon to fix these at all.
Seller_ssemBDIznqPSz
Thank you for the good information you provided.
