VTR Errors on Cross-Border Orders Under €20 Marked as “Letter” — What Are We Doing Wrong?
Hi all,
We’re having ongoing issues with VTR being impacted despite following Amazon’s own exemptions guidance. According to the policy:
“All cross-border shipments will be included in VTR calculation, unless the order value is below €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.”
We ship from the UK to Europe, and for several of our recent orders:
1. The order value is well under €20 (see attached screenshot),
2. We correctly marked the ship method as “letter”,
3. We used Royal Mail (standard letter services),
4. The tracking shows as Invalid, as these are non-tracked letter shipments.
Still, these orders are showing up in the affected VTR list and are hurting our account metrics.
Can someone please clarify.
What are we doing wrong?
Does Amazon still not fully recognise Royal Mail “letter” format as exempt, even when value is below €20?
Is this an issue others are experiencing too?
Attached is a screenshot showing the affected orders with values of €11.65, €14.06, and €18.05, all shipped as “letter” with Royal Mail.
Any insight or help would be really appreciated.
VTR Errors on Cross-Border Orders Under €20 Marked as “Letter” — What Are We Doing Wrong?
Hi all,
We’re having ongoing issues with VTR being impacted despite following Amazon’s own exemptions guidance. According to the policy:
“All cross-border shipments will be included in VTR calculation, unless the order value is below €20 (including shipping, excluding VAT) and a ‘letter’ ship method was used.”
We ship from the UK to Europe, and for several of our recent orders:
1. The order value is well under €20 (see attached screenshot),
2. We correctly marked the ship method as “letter”,
3. We used Royal Mail (standard letter services),
4. The tracking shows as Invalid, as these are non-tracked letter shipments.
Still, these orders are showing up in the affected VTR list and are hurting our account metrics.
Can someone please clarify.
What are we doing wrong?
Does Amazon still not fully recognise Royal Mail “letter” format as exempt, even when value is below €20?
Is this an issue others are experiencing too?
Attached is a screenshot showing the affected orders with values of €11.65, €14.06, and €18.05, all shipped as “letter” with Royal Mail.
Any insight or help would be really appreciated.
0 replies
Seller_Vf10jieAEG9f1
We have the same problem, we are just going round in circles with Seller Support.
Are you still using Royal Mail International Standard (i.e. with just one scan) for parcels? We also have a problem with this even though it meets the terms of the VTR policy. Amazon are not picking up the one scan.
Seller_eKxfC0hfusHiG
What do you mean standard letter service? Service code?
Ezra_Amazon
Hello @Seller_4rSpLXMHIy3hc,
I noticed that the tracking IDs you've provided contain spaces, which may cause our system to flag them as invalid tracking numbers. You have always shared like this?
As per the Help page: Valid tracking rate FAQ
"Note: Don’t copy and paste the tracking ID from the carrier’s website as it can contain zero-width-space characters. Instead, manually enter the tracking ID."
Best, Ezra
