Seller_kL6SoucWLKJlg
Images not all showing
The main images in my posts are showing but not all of the others I upload e.g. back of a T-shirt I have asked for help from amazon but not had a reply can anybody help please? I am using 1000 x 1000 jpeg images
Tags:Images
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10 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_kL6SoucWLKJlg,
- Image Resolution: 1000x1000 is the minimum resolution for Amazon’s zoom feature. It might help to increase the resolution (e.g., 1500x1500 or higher) for better compatibility.
- Upload Method: Did you upload the images through a Flat File or the Web Interface? Using a Flat File would give you a processing report, which contains error messages if any images were rejected.
- AI Verification: Amazon’s system uses AI to verify images, and I've seen cases where it incorrectly rejected images (e.g. image not actually showing "bare skin"). Worth considering if this might be affecting your image.
- Amazon does not always use the the uploaded images for the live listing. Your upload is taken as a 'suggestion'. You can check this by clicking 'Edit Listing' in the Web Interface and going to the 'Images' tab—your uploaded images should be at the bottom, and live images appear at the top.
Hope this helps!
Best regards, Michael
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Angie_Amazon
Hello @Seller_kL6SoucWLKJlg,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
Please make sure that the images being uploaded meet the requirements:
- Images must be 500 px to 10,000 px on their longest side
- Images must be provided in JPEG (.jpg or .jpeg), TIFF (.tif), PNG (.png) or non-animated GIF (.gif) file formats, and
- Images must be clear, unpixellated and have no jagged edges.
Since only some images are not reflecting, it could have been because that image does not meet the requirements.
Have a look into the following help pages for more information:
In case you want me to review your case with seller support, please provide the case ID here.
Best regards,
Angie 🪴
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