We sent a cleaning fluid to a customer who happily used it all then filed in the return request. They said the item was damaged but the box/envelope was fine. Bit strange as when you ship liquids if the item is leaking the box disintegrates and the whole item is written off refunded.

Anyway the return was auto authorised and auto refunded. We received 5 litre of water in a different container with our product label peeled off and fixed to a random container....

Safe T Claim goes in and is denied reason given -

The reason behind this decision is that the item is classified as non-returnable and the reason why the buyer requested a refund is considered the seller's responsibility.

Per our policy, items that are not returned because they are classified as non-returnable in the Amazon catalogue are not eligible for reimbursement, unless the reason for the returnless refund is the buyer's responsibility.

Which is odd since Amazon auto authorised the return and then auto refunded the item!! So if its non returnable why agree the return? In fact why are we receiving returns on a daily basis?

Great to see nothing but support from Amazon for a buyer who has clearly defrauded us - but apparently according to Amazon its our own fault that their customer defrauded us via their returns process!

Another could not make it up situation - there are so many......