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Seller_VljcWSwxyb3V5

Ongoing VTR Issue – DHL eCommerce Tracking Being Misclassified as DHL by Amazon System

Hi @Ezra_Amazon

New forum post as requested

We’re currently experiencing a persistent issue with Amazon incorrectly classifying tracking information for orders shipped via DHL eCommerce.

We fulfill our orders through Veeqo, which is fully integrated with Amazon, and we always select “DHL eCommerce” as the carrier at dispatch. However, Amazon is incorrectly mapping this to “DHL”, which results in all affected orders being marked with an invalid tracking status and negatively impacting our Valid Tracking Rate (VTR).

Key Facts:

We are selecting DHL eCommerce from the dropdown in Veeqo (confirmed by their engineering team).

All our affected orders are showing “DHL” on Amazon’s side, not “DHL eCommerce”.

This issue is impacting 100% of the orders on our VTR defect report.

Amazon has already acknowledged a similar issue with Yodel, so it appears to be a broader system issue affecting multiple carriers.

We’ve provided Amazon support with screenshots, order history, and confirmation from Veeqo, yet we continue to receive generic responses stating we selected the wrong carrier.

VTR defects showing up despite using the correct carrier via an integrated system like Veeqo?

We’d appreciate any feedback from others, and hopefully this helps surface what appears to be a technical issue on Amazon’s side.

Thanks in advance,

183 views
8 replies
Tags:Shipping
00
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user profile
Seller_VljcWSwxyb3V5

Ongoing VTR Issue – DHL eCommerce Tracking Being Misclassified as DHL by Amazon System

Hi @Ezra_Amazon

New forum post as requested

We’re currently experiencing a persistent issue with Amazon incorrectly classifying tracking information for orders shipped via DHL eCommerce.

We fulfill our orders through Veeqo, which is fully integrated with Amazon, and we always select “DHL eCommerce” as the carrier at dispatch. However, Amazon is incorrectly mapping this to “DHL”, which results in all affected orders being marked with an invalid tracking status and negatively impacting our Valid Tracking Rate (VTR).

Key Facts:

We are selecting DHL eCommerce from the dropdown in Veeqo (confirmed by their engineering team).

All our affected orders are showing “DHL” on Amazon’s side, not “DHL eCommerce”.

This issue is impacting 100% of the orders on our VTR defect report.

Amazon has already acknowledged a similar issue with Yodel, so it appears to be a broader system issue affecting multiple carriers.

We’ve provided Amazon support with screenshots, order history, and confirmation from Veeqo, yet we continue to receive generic responses stating we selected the wrong carrier.

VTR defects showing up despite using the correct carrier via an integrated system like Veeqo?

We’d appreciate any feedback from others, and hopefully this helps surface what appears to be a technical issue on Amazon’s side.

Thanks in advance,

Tags:Shipping
00
183 views
8 replies
Reply
8 replies
user profile
Seller_GFH88sQvPEDFd

Yes we have a case open for this, case number 10905968782, opened on the 9th March, no resolution.

Orders shipped via Veeqo, some orders shipped exactly the same way do not show on VTR as 'not valid tracking number' for same period. All orders have valid tracking and delivered.

Started end of February.

Obviously not a seller issue so why does it take so long to resolve? It should be rectified immediately then investigated, not the other way around.

10
user profile
Seller_40ozsHlGqPuEL

It seems VTR is no longer fit for purpose.

50
user profile
Seller_dFnoq5dR43wpY

post.1 week already waiting to resolve same DHL and Yodel both not recognised. 50% valid shipping despite all delivered on time. Amazon isn't doing enough for sellers but if was a buyer this will be resolved in 1h. Shame!

10
user profile
Seller_ffDSmJ9POyrBl

Facing the same issue when using DHL, have opened a case two weeks back and still waiting for someone to reply!

00
user profile
Ezra_Amazon

Hi @Seller_VljcWSwxyb3V5,

Sorry for the late response on this thread. I wanted to give you a quick update:

I've escalated your issue internally and I'm waiting to hear back from our partner team. I'll let you know as soon as I get any news.

Also, thanks to all the other sellers who chimed in about having the same issue. That really helps us get a better picture of what's going on and supports our investigation.

I'll keep you posted!

Best, Ezra

00
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user profile
Seller_VljcWSwxyb3V5

Ongoing VTR Issue – DHL eCommerce Tracking Being Misclassified as DHL by Amazon System

Hi @Ezra_Amazon

New forum post as requested

We’re currently experiencing a persistent issue with Amazon incorrectly classifying tracking information for orders shipped via DHL eCommerce.

We fulfill our orders through Veeqo, which is fully integrated with Amazon, and we always select “DHL eCommerce” as the carrier at dispatch. However, Amazon is incorrectly mapping this to “DHL”, which results in all affected orders being marked with an invalid tracking status and negatively impacting our Valid Tracking Rate (VTR).

Key Facts:

We are selecting DHL eCommerce from the dropdown in Veeqo (confirmed by their engineering team).

All our affected orders are showing “DHL” on Amazon’s side, not “DHL eCommerce”.

This issue is impacting 100% of the orders on our VTR defect report.

Amazon has already acknowledged a similar issue with Yodel, so it appears to be a broader system issue affecting multiple carriers.

We’ve provided Amazon support with screenshots, order history, and confirmation from Veeqo, yet we continue to receive generic responses stating we selected the wrong carrier.

VTR defects showing up despite using the correct carrier via an integrated system like Veeqo?

We’d appreciate any feedback from others, and hopefully this helps surface what appears to be a technical issue on Amazon’s side.

Thanks in advance,

183 views
8 replies
Tags:Shipping
00
Reply
user profile
Seller_VljcWSwxyb3V5

Ongoing VTR Issue – DHL eCommerce Tracking Being Misclassified as DHL by Amazon System

Hi @Ezra_Amazon

New forum post as requested

We’re currently experiencing a persistent issue with Amazon incorrectly classifying tracking information for orders shipped via DHL eCommerce.

We fulfill our orders through Veeqo, which is fully integrated with Amazon, and we always select “DHL eCommerce” as the carrier at dispatch. However, Amazon is incorrectly mapping this to “DHL”, which results in all affected orders being marked with an invalid tracking status and negatively impacting our Valid Tracking Rate (VTR).

Key Facts:

We are selecting DHL eCommerce from the dropdown in Veeqo (confirmed by their engineering team).

All our affected orders are showing “DHL” on Amazon’s side, not “DHL eCommerce”.

This issue is impacting 100% of the orders on our VTR defect report.

Amazon has already acknowledged a similar issue with Yodel, so it appears to be a broader system issue affecting multiple carriers.

We’ve provided Amazon support with screenshots, order history, and confirmation from Veeqo, yet we continue to receive generic responses stating we selected the wrong carrier.

VTR defects showing up despite using the correct carrier via an integrated system like Veeqo?

We’d appreciate any feedback from others, and hopefully this helps surface what appears to be a technical issue on Amazon’s side.

Thanks in advance,

Tags:Shipping
00
183 views
8 replies
Reply
user profile

Ongoing VTR Issue – DHL eCommerce Tracking Being Misclassified as DHL by Amazon System

by Seller_VljcWSwxyb3V5

Hi @Ezra_Amazon

New forum post as requested

We’re currently experiencing a persistent issue with Amazon incorrectly classifying tracking information for orders shipped via DHL eCommerce.

We fulfill our orders through Veeqo, which is fully integrated with Amazon, and we always select “DHL eCommerce” as the carrier at dispatch. However, Amazon is incorrectly mapping this to “DHL”, which results in all affected orders being marked with an invalid tracking status and negatively impacting our Valid Tracking Rate (VTR).

Key Facts:

We are selecting DHL eCommerce from the dropdown in Veeqo (confirmed by their engineering team).

All our affected orders are showing “DHL” on Amazon’s side, not “DHL eCommerce”.

This issue is impacting 100% of the orders on our VTR defect report.

Amazon has already acknowledged a similar issue with Yodel, so it appears to be a broader system issue affecting multiple carriers.

We’ve provided Amazon support with screenshots, order history, and confirmation from Veeqo, yet we continue to receive generic responses stating we selected the wrong carrier.

VTR defects showing up despite using the correct carrier via an integrated system like Veeqo?

We’d appreciate any feedback from others, and hopefully this helps surface what appears to be a technical issue on Amazon’s side.

Thanks in advance,

Tags:Shipping
00
183 views
8 replies
Reply
8 replies
8 replies
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user profile
Seller_GFH88sQvPEDFd

Yes we have a case open for this, case number 10905968782, opened on the 9th March, no resolution.

Orders shipped via Veeqo, some orders shipped exactly the same way do not show on VTR as 'not valid tracking number' for same period. All orders have valid tracking and delivered.

Started end of February.

Obviously not a seller issue so why does it take so long to resolve? It should be rectified immediately then investigated, not the other way around.

10
user profile
Seller_40ozsHlGqPuEL

It seems VTR is no longer fit for purpose.

50
user profile
Seller_dFnoq5dR43wpY

post.1 week already waiting to resolve same DHL and Yodel both not recognised. 50% valid shipping despite all delivered on time. Amazon isn't doing enough for sellers but if was a buyer this will be resolved in 1h. Shame!

10
user profile
Seller_ffDSmJ9POyrBl

Facing the same issue when using DHL, have opened a case two weeks back and still waiting for someone to reply!

00
user profile
Ezra_Amazon

Hi @Seller_VljcWSwxyb3V5,

Sorry for the late response on this thread. I wanted to give you a quick update:

I've escalated your issue internally and I'm waiting to hear back from our partner team. I'll let you know as soon as I get any news.

Also, thanks to all the other sellers who chimed in about having the same issue. That really helps us get a better picture of what's going on and supports our investigation.

I'll keep you posted!

Best, Ezra

00
Follow this discussion to be notified of new activity
user profile
Seller_GFH88sQvPEDFd

Yes we have a case open for this, case number 10905968782, opened on the 9th March, no resolution.

Orders shipped via Veeqo, some orders shipped exactly the same way do not show on VTR as 'not valid tracking number' for same period. All orders have valid tracking and delivered.

Started end of February.

Obviously not a seller issue so why does it take so long to resolve? It should be rectified immediately then investigated, not the other way around.

10
user profile
Seller_GFH88sQvPEDFd

Yes we have a case open for this, case number 10905968782, opened on the 9th March, no resolution.

Orders shipped via Veeqo, some orders shipped exactly the same way do not show on VTR as 'not valid tracking number' for same period. All orders have valid tracking and delivered.

Started end of February.

Obviously not a seller issue so why does it take so long to resolve? It should be rectified immediately then investigated, not the other way around.

10
Reply
user profile
Seller_40ozsHlGqPuEL

It seems VTR is no longer fit for purpose.

50
user profile
Seller_40ozsHlGqPuEL

It seems VTR is no longer fit for purpose.

50
Reply
user profile
Seller_dFnoq5dR43wpY

post.1 week already waiting to resolve same DHL and Yodel both not recognised. 50% valid shipping despite all delivered on time. Amazon isn't doing enough for sellers but if was a buyer this will be resolved in 1h. Shame!

10
user profile
Seller_dFnoq5dR43wpY

post.1 week already waiting to resolve same DHL and Yodel both not recognised. 50% valid shipping despite all delivered on time. Amazon isn't doing enough for sellers but if was a buyer this will be resolved in 1h. Shame!

10
Reply
user profile
Seller_ffDSmJ9POyrBl

Facing the same issue when using DHL, have opened a case two weeks back and still waiting for someone to reply!

00
user profile
Seller_ffDSmJ9POyrBl

Facing the same issue when using DHL, have opened a case two weeks back and still waiting for someone to reply!

00
Reply
user profile
Ezra_Amazon

Hi @Seller_VljcWSwxyb3V5,

Sorry for the late response on this thread. I wanted to give you a quick update:

I've escalated your issue internally and I'm waiting to hear back from our partner team. I'll let you know as soon as I get any news.

Also, thanks to all the other sellers who chimed in about having the same issue. That really helps us get a better picture of what's going on and supports our investigation.

I'll keep you posted!

Best, Ezra

00
user profile
Ezra_Amazon

Hi @Seller_VljcWSwxyb3V5,

Sorry for the late response on this thread. I wanted to give you a quick update:

I've escalated your issue internally and I'm waiting to hear back from our partner team. I'll let you know as soon as I get any news.

Also, thanks to all the other sellers who chimed in about having the same issue. That really helps us get a better picture of what's going on and supports our investigation.

I'll keep you posted!

Best, Ezra

00
Reply
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