How to escalate a denied SAFE-T Claim
Is it possible to escalate above the SAFE-T team for review?
We have an issue where the SAFE-T team deny claims and the reason they give is wrong and they will not accept or acknowledge the evidence I provide.
We are in a position where some customers are now using this to get free stock!
I have:
- queried within a SAFET case
- raised with support
- raised with account healh
- raised as a mediation request to be taken to 3rd party but amazon said it wasn't eligible
Any thoughts appreciated.
How to escalate a denied SAFE-T Claim
Is it possible to escalate above the SAFE-T team for review?
We have an issue where the SAFE-T team deny claims and the reason they give is wrong and they will not accept or acknowledge the evidence I provide.
We are in a position where some customers are now using this to get free stock!
I have:
- queried within a SAFET case
- raised with support
- raised with account healh
- raised as a mediation request to be taken to 3rd party but amazon said it wasn't eligible
Any thoughts appreciated.
1 reply
Angie_Amazon
Hi @Seller_bE3BpQ0TvhI25,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
I understand you'll like to escalate the decision for Safe-T claims that have been denied.
Please provide me the order IDs that you'll like me to review and confirm the resolution in order to escalate them.
I'll be waiting for the information.
Regards,
Angie 🌷
