My first account was suspended by Amazon, they suggested i start a new account
i started the second account, now i cant access the products i originally listed in the first account. They are still isted in my first account, of which i can no longer access
My first account was suspended by Amazon, they suggested i start a new account
i started the second account, now i cant access the products i originally listed in the first account. They are still isted in my first account, of which i can no longer access
5 replies
Seller_OvL8C4BJWiuS9
You can't open a second account if your first one was suspended. The second one will also get deactivated.
Seller_mzdxtvvmQjX9t
My first account was suspended but i had no violations. Amazon suggested that I starting the new account.
Seller_rI7BZIczK8iAC
Amazon, they suggested i start a new account
Can you please copy and paste this message here? I would like to see that with my own eyes!
Atlas_Amazon
Hello @Seller_mzdxtvvmQjX9t
Thank you for the information provided regarding the recent impacts to your account. I understand that you have opened two separate accounts, as you cannot access the first, and now you are unable to access the listings? This does sound as though it is causing increasing frustration and confusion, so I do want to help clarify things.
You can't open a second account if your first one was suspended. The second one will also get deactivated.
As mentioned in the thread, operating a second account while you already have one that has been impacted is prohibited as seen in our multiple accounts policy. Every attempt you make to open a new account will see those accounts impacted until you resolve the original concern. Why was the original account suspended?
As for the listings, can you clarify what you mean by not having access to them? Are you attempting to access the information associated through the second account? This would not be successful as the metrics are tied to the first account not the second.
In addition, you may only operate a second account if it is serves a legitimate business purpose. If you are attempting to sell the same products on a second account, this would not be considered a valid reason.
We encourage you to share more information and details regarding this situation so we may continue to provide support.
Best,
Atlas
