Hi @Spencer_Amazon!

I hope you are still doing well from last time we got in contact!

I need to create this thread, because the Lost Buy Box (Featured Offer) MEGATHREAD is locked. I can’t add a new reply there.

I hope this message finds you well. I’m reaching out again for your assistance with a recurring issue: we are experiencing ALL items lost eligibility problem for the third time.

This time the issue is on UK marketplace.

It happened somehow during the day.

Could you kindly forward this information to the Buy Box team? We would greatly appreciate their help in resolving this matter as this is urgent!

Our sales dropped by 70%.

The buy box wins drops from average 70% of Asins to only 8% of Asins regarding repricing report tool.

Here are the relevant details:

Account health: 268 (all metrics are normal)

IPI score: 630

Active ASINs: 293

Below are a few examples of ASINs that were selling well earlier this month and are still in stock at the Amazon warehouse but we are suddenly losing buy box today, but the problem are on all ASINS of account.

Marketplace: UK

B0BKJN9KS8

B0869ZT4PZ

B08BP5X1YZ

B081Y3L2XF

B00EQ7BGIS

Thank you so much for taking the time to look into this issue. Your attention and support mean a lot to me and my team as we navigate this challenging situation. Please let me know if you require any additional information.

Thank you very much in advance and hope for your help!

Dan