Lost Buy Box (Featured Offer) UK
Hi @Spencer_Amazon!
I hope you are still doing well from last time we got in contact!
I need to create this thread, because the Lost Buy Box (Featured Offer) MEGATHREAD is locked. I can’t add a new reply there.
I hope this message finds you well. I’m reaching out again for your assistance with a recurring issue: we are experiencing ALL items lost eligibility problem for the third time.
This time the issue is on UK marketplace.
It happened somehow during the day.
Could you kindly forward this information to the Buy Box team? We would greatly appreciate their help in resolving this matter as this is urgent!
Our sales dropped by 70%.
The buy box wins drops from average 70% of Asins to only 8% of Asins regarding repricing report tool.
Here are the relevant details:
Account health: 268 (all metrics are normal)
IPI score: 630
Active ASINs: 293
Below are a few examples of ASINs that were selling well earlier this month and are still in stock at the Amazon warehouse but we are suddenly losing buy box today, but the problem are on all ASINS of account.
Marketplace: UK
B0BKJN9KS8
B0869ZT4PZ
B08BP5X1YZ
B081Y3L2XF
B00EQ7BGIS
Thank you so much for taking the time to look into this issue. Your attention and support mean a lot to me and my team as we navigate this challenging situation. Please let me know if you require any additional information.
Thank you very much in advance and hope for your help!
Dan
Lost Buy Box (Featured Offer) UK
Hi @Spencer_Amazon!
I hope you are still doing well from last time we got in contact!
I need to create this thread, because the Lost Buy Box (Featured Offer) MEGATHREAD is locked. I can’t add a new reply there.
I hope this message finds you well. I’m reaching out again for your assistance with a recurring issue: we are experiencing ALL items lost eligibility problem for the third time.
This time the issue is on UK marketplace.
It happened somehow during the day.
Could you kindly forward this information to the Buy Box team? We would greatly appreciate their help in resolving this matter as this is urgent!
Our sales dropped by 70%.
The buy box wins drops from average 70% of Asins to only 8% of Asins regarding repricing report tool.
Here are the relevant details:
Account health: 268 (all metrics are normal)
IPI score: 630
Active ASINs: 293
Below are a few examples of ASINs that were selling well earlier this month and are still in stock at the Amazon warehouse but we are suddenly losing buy box today, but the problem are on all ASINS of account.
Marketplace: UK
B0BKJN9KS8
B0869ZT4PZ
B08BP5X1YZ
B081Y3L2XF
B00EQ7BGIS
Thank you so much for taking the time to look into this issue. Your attention and support mean a lot to me and my team as we navigate this challenging situation. Please let me know if you require any additional information.
Thank you very much in advance and hope for your help!
Dan
6 replies
Seller_7WWuosCNZf3ga
Hi @Spencer_Amazon!
Can you take a look please.
Thank you
Spencer_Amazon
Hello @Seller_7WWuosCNZf3ga,
Here are two articles regarding the Buy Box / Featured Offer.
I have shared your ASINs with the Buy Box team. Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Regards, Spencer
Seller_NLYbG3zMkttKE
Hello, @Spencer_Amazon
I really need your help/advice urgently.
Overnight, without any warning or notice, from the 22nd of July, I have had a major problem with my Amazon account: I have lost all BuyBox/Featured Offers for my listings.
I opened several listings with no success, but after chatting with Amazon support, they confirmed it: ‘As of now, your account is not eligible for BuyBox’.
Despite opening multiple cases, I have yet to receive any feedback or resolution on this matter. These cases show that my shop is performing satisfactorily and I have thoroughly reviewed my shop multiple times to ensure that all guidelines are met. In addition, I would like to mention that all of my products are fulfilled by Amazon (FBA), which meets the necessary requirements to obtain a buybox.
However, as to why this is happening and what I need to do to fix the problem, the answer I get is to wait. The problem is that I am losing money every day because nothing is selling, yet I have to pay for business costs and order new products.
This is the asin I am having problems with:
B0FHKTS531
and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
Thank you for your prompt attention to this urgent matter.
@Spencer_Amazon
Seller_oQYzsPjZuoxDy
Hey @Spencer_Amazon
I am experiencing the same issue, from 23 July of all my ASINS have lost the featured offer buy box without any explanations as my account and seller health is perfectly up to standard.
If you could please raise the following ASINS to the team also I would really appreciate it as it is really worrying from a business perspective for all sales to drop like this overnight.
B06ZZGNMYD
B07VMHMZNX
B0F9MDF9DX
B0F9MHYL4X
B0F9N168YW
B091NDY8MK
B074MLNT8J
B091NCWN2J
B0853HMLQZ
