New seller, all order stuck in pending, customer service useless.
I am a new seller, and am dismayed that every single order on my account is stuck in pending, apparently because inexplicably every single one of the dozens of people ordering all have had their payment method rejected. Live chat was hopeless, just kept saying there is no problem.
Not sure what I am supposed to do. What's worse, I'm promoting a listing and paying for the privilege for orders that will likely never complete.
New seller, all order stuck in pending, customer service useless.
I am a new seller, and am dismayed that every single order on my account is stuck in pending, apparently because inexplicably every single one of the dozens of people ordering all have had their payment method rejected. Live chat was hopeless, just kept saying there is no problem.
Not sure what I am supposed to do. What's worse, I'm promoting a listing and paying for the privilege for orders that will likely never complete.
4 replies
Seller_RlZVPg3d6ZUGP
As a new seller is your account fully verified? Are they FBA items, have they been fully checked in?
Seller_QuM1AZgzfU9x4
It'd be helpful to know how long the orders have been pending as there may be no issue at all - pending doesn't mean the payment method has been rejected.
Roberto_Amazon
Hello! @Vitality_Today
I am sorry you are facing these challenges with the orders not going through. I know you posted this a few days ago, but I wanted to follow up and ask if the issue persists? If that is the case, can you please share the case ID?
Looking forward to hearing from you.
Regards,
