New Seller with ODR 2.78% (1 Customer with incorrect address)
Hello,
I'm a new amazon FBM seller and just received a 1* feedback rating that has put my account in jeopardy.
The customer entered the wrong delivery address and then submitted the feedback when their order didn't arrive. They've also since the feedback contacted me to change the delivery address.
Is there anything that can be done here?
I have tried to report the feedback for removal but it is automatcally denied.
I also refunded the order in full as soon as I found out and have also been trying to chase up the package with Royal Mail.
I'd hate to lose my account so early on to something that was completely out of my control.
Any help greatly appreciated!
New Seller with ODR 2.78% (1 Customer with incorrect address)
Hello,
I'm a new amazon FBM seller and just received a 1* feedback rating that has put my account in jeopardy.
The customer entered the wrong delivery address and then submitted the feedback when their order didn't arrive. They've also since the feedback contacted me to change the delivery address.
Is there anything that can be done here?
I have tried to report the feedback for removal but it is automatcally denied.
I also refunded the order in full as soon as I found out and have also been trying to chase up the package with Royal Mail.
I'd hate to lose my account so early on to something that was completely out of my control.
Any help greatly appreciated!
4 replies
Seller_ZQyopdiwkUHOZ
Did they only leave feedback, or did they open an A-to-Z Claim?
For the feedback, you need to open a case with seller support first. They will likely fail to help, but once a case is open you can try escalating to the MD office or tagging forum mods with the Case ID to get their help pushing the case through.
Report the buyer. They aren't allowed to ask for the address to be changed after the order is placed. There are buyers out there who do this as a scam. I'm not saying your buyer is doing that. but if Amazon have received other reports for the buyer doing the same with other sellers, that might at least make it harder for them to do it again.
