Help! Primary User Account Unavailable

Hi everyone,

We’re running into a frustrating issue with our Amazon Selling Account and are hoping someone here has experienced something similar or can offer some guidance. Our primary user account is no longer accessible. When attempting to sign in, we get an error! This issue seems to have started after we removed the buyer account from a Business Prime account, which closed the buyer account altogether

That said:

- Our secondary users can still access Seller Central and operate the account.

- The primary user is still listed as the account owner under user permissions.

- Amazon support has told us this may be due to the linked buyer account being closed, and that it cannot be reactivated.

We have an open Seller Support case for several months, but it keeps getting passed from one team to another with no resolution in sight. Buyer account help have just keep saying how they cannot reopen a closed account.

Has anyone else encountered this issue and managed to solve it?

Also, is it possible to transfer primary account ownership to another user, especially if the current primary account can’t be recovered?

Any insights, suggestions, or shared experiences would be incredibly helpful.

@Spencer_Amazon - I noticed you responded on a similar case recently! Your help would be appreciated!