Help I need access to my old Amazon account but don't have OTP
Hi
I have an Amazon account that I have not used in a few years, I want to start using it again but I no longer have the phone number for the OTP. I have completed the forms but have not heard back from Amazon.
Any ideas?
Help I need access to my old Amazon account but don't have OTP
Hi
I have an Amazon account that I have not used in a few years, I want to start using it again but I no longer have the phone number for the OTP. I have completed the forms but have not heard back from Amazon.
Any ideas?
3 replies
Seller_ZVAz3d5lZuGid
If you've not used it for years it has possibly been made dormant. Am guessing you will need to go through full re-verification to reactivate the account. maybe open a case with Seller Support (Help). You may (or may not !) get a sensible answer !!!
Seller_B3Q5IkUa005Gn
For regaining access to your dormant account without the original phone number:
Submit a "Account Recovery Form" again through the "Forgot Password" option if you haven't heard back in 24-48 hours
Make sure you're providing as much account verification information as possible (previous passwords, purchase history, last known address, etc.)
Try contacting Seller Support directly through the help page (https://sellercentral.amazon.com/help/contact-us) - choose "Account Settings" > "Login Problems"
Seller_bjLw0eTdnAAE5
Request the OTP - to the phone number you no longer have, then select did not receive, or resend, and it should give you options to send via your email address.
