Lost Featured Offer to FBM Sellers including Out Of Country Sellers
I am reporting a widespread issue that is affecting my Canada and USA Inventory.
I have been featured offer-eligible for many years and still am. The issue now is that random Merchant Fulfilled sellers, some even priced higher than my FBA offers, are taking priority of the buy box (featured offer). This is happening on a LOT of listings.
My items are mainly used books, CDs, DVDs and Video Games. I haven't seen this before. Something is glitchy.
For example, there is an item ASIN 1943735190 that says "Ships from Germany and sold by momox_Shop." Now tell me, who is going to choose this seller? If I'm a buyer in Canada why would I choose this option? Wouldn't we think my competitive offer that is PRIME eligible and IN Canada take precedence?
Something is wrong.
Here are some more ASIN examples from Canada:
0765331640, 0375858997, 0692189823, 1771681748
All of the ASIN's I provided are featuring used sellers outside of Canada. Merchant fulfilled sellers from the United Kingdom, USA and Germany. Why wouldn't a Prime Seller FROM Canada take precedence?
I have opened a case already: 17361918711
Please advise.
@Daryl_Amazon@Christine_Amazon@Ricardo_Amazon@Jurgen_Amazon@Nano_Amazon
37 replies
Seller_7LrAV0m5llaI7
Alot of people aren't in a rush for a used book, and would buy used based soley on price, since a brand new one prime is only $20.95
In your first example ASIN 1943735190, the seller from Germany is the cheapest at $11.05 delivered.
The cheapest used book is $14.68 prime. $3.63 more difference.
Seller_RT1hgyJYoTv3H
Here is another example ASIN 1400280168
Please note this is meant for knowledgeable people and admins to comment on only.
The buy box is being held by a NON-FBA seller from the USA. "Ships from USA and sold by ThriftBooks-Reno US." Why are FBA/PRIME sellers being pushed out of the buy box in favour of random FBM sellers?
Seller_RT1hgyJYoTv3H
I am just following up on this as it seems to have been fixed in the U.S.
When will Canada be fixed?
@Daryl_Amazon @Christine_Amazon @Ricardo_Amazon @Jurgen_Amazon @Nano_Amazon
Christine_Amazon
Hello @Michael_Scotch
Christine here from Amazon Forums.
I was checking the case ID 17361918711 and I do see that it was transfer to correct team, please allow the team in charge to run the investigation and as soon as they provide you with a resolution you can let me know if you still need our help, and I will check on the next steps.
Christine.
Seller_RT1hgyJYoTv3H
@Christine_Amazon I was having issues updating the case in my original post so CASE 17411624971 has even more details and where I referenced many other ASIN's and provided links to the forums where other sellers are having the same issues.
This is the last thing said:
"The error on which the other country sellers are winning, please wait for updates on the forums, as there is an internal team working on solving this issue.
We do not have an exact time frame but it is being worked on and corrected internally."
Seller_RT1hgyJYoTv3H
This is also what support said after that initial message, two days ago:
"Hello from Amazon Selling Partner Support,
My name is Mike. I am a Live Channel Specialist and I'm contacting you to follow up on the buy box issues on your listings.
Our internal team has confirmed that the FMA (Featured Merchant Algorithm) is working as expected.
The error on which the other country sellers are winning, please wait for updates on the forums, as there is an internal team working on solving this issue.
We do not have an exact time frame but it is being worked on and corrected internally.
Thank you so much for your patience about this matter."
This is from the new follow-up case I mentioned, CASE 17411624971 based on my initial CASE 17361918711.
Can you see where they're at with this?
@Christine_Amazon
@Daryl_Amazon
@Ricardo_Amazon
@Jurgen_Amazon
@Nano_Amazon
@Sunnie_Amazon
@JiAlex_Amazon
@Lucre_Amzn
@Josh_Amazon
Seller_6pPATney7fU5a
I am having the exact same issue. Books being sold from Germany and USA are getting the buy box over me, even when the prices are similar. This is happening in what seems like most listings. The customer can be waiting 3 weeks for a book to be shipped, when I have a book in a warehouse in canada ready to be shipping offering the prime shipping service, with a price that is reasonable and competitive.
Christine_Amazon
Hello @Michael_Scotch
Christine here from Amazon Forums.
I will bring your case to the team in charge, for them to review it.
Please know that while I can escalate your case internally, I can not guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
Seller_RT1hgyJYoTv3H
Can you look into this case for an update? It has been taking a while.
Also, look at CASE 17470572431 for an update. They're similar, but another case was created.
@Daryl_Amazon @Christine_Amazon @Ricardo_Amazon @Jurgen_Amazon @Nano_Amazon
Seller_RT1hgyJYoTv3H
Furthermore,
On some of the items that I do have the featured offer it is producing some VERY wacky findings. It is giving a delivery date of April 25, sold by me, fulfilled by Amazon. This appears on a handful of listings.
Then in another example, it's adding a mystery + $4.49 import fee to a fulfilled by Amazon item.
All items in Canada warehouses haha. If it's not a random German MF seller, it gives weird delivery dates and import fees to random items.
No, I don't have a VPN on, and no I'm not in the U.S. lol... this is sporadic and random across items. Not all items are affected by the long delivery dates and import fees, so it's either I do have the featured offer with no issues, no featured offer with a random MF/Non-FBA international seller priced higher often and 30 days longer delivery, featured offer with random month long delivery date or a random import fee on a listing (which I don't believe charges it, based on others that have tested for me).
Also, the item that are giving long delivery dates have been in the warehouse for a month and are not in the middle of a FC transfer.
It's all just one HUGE messy glitch.
Asin Screenshots: 0965756505, 1401251781, 0802130119, 0375858997
@Christine_Amazon
@Daryl_Amazon
@Ricardo_Amazon
@Jurgen_Amazon
@Nano_Amazon
@Sunnie_Amazon
@JiAlex_Amazon
@Lucre_Amzn
@Josh_Amazon
Seller_RT1hgyJYoTv3H
@Christine_AmazonI thought you were going to get this resolved?
We haven't heard from you in a week and I see you're active on other posts.
USA was fixed, why not Canada? Is this political?
Seller_tYggsIdI0Ie18
And to make matters worse, Amazon took away out ability to sell to customers in other countries a few years back. So sellers in THOSE countries get access to *our* marketplace, but we don't get access to theirs?! Absurd.
In the absence of mitigating factors, a Canadian seller with the best price should *always* have the Buybox on a listing including sellers from other countries on Amazon.ca.
Seller_RT1hgyJYoTv3H
@Christine_Amazon Please follow up on CASE 17520870231
This is the latest update, contrary to what you say, they still are "looking into this". It's not over, it's never over. I will fight for what is right and getting the glitch fixed and on par with the USA, since their issues were fixed:
"Amazon
04:23 p.m.
2025-04-15
Hello,
Thanks for your continued patience. We are currently researching your issue in partnership with the responsible team. We'll provide an update as soon as any additional information is available."
Seller_RT1hgyJYoTv3H
@Christine_Amazon
I just spit out my coffee looking at ASIN 1443455962
Explain to me how this is the new "LoGiC" hahahaha. There is a featured offer that says:
Ships from USA and sold by ThriftBooks-Reno US.
Priced at $18.93 with delivery of May 5 - 15 haha.
Then, there are TWO FBA offers buried under other offers priced at $18.92 and $18.93 with FREE delivery Tuesday, April 22.
If I was a paying PRIME customer I would cancel my membership since I have to absolutely DIG into finding a FBA offer. I don't want to support a US/International Seller and have the book in a month haha. I can't believe you're standing on business with this. It's comically insane that you guys can't see the issue.
When you say "Sellers with active offers in multiple countries may notice differences in Featured Offer behavior from time to time."
What does that even mean? We are Canadian sellers selling to the CANADIAN MARKET. Why are US, GERMAN AND UK BASED sellers dominating the used buy box on most listings? Smear.
That makes ZERO SENSE. This HAS to be a MAJOR INTENTIONAL fuelled "glitch" aimed at attacking Canadian Used Media Sellers.
Hmmmm... I wonder why this can be. There is something larger at play here. I wonder why Amazon was so quick to fix USA and not Canada...hmmm.... I wonder....
We are exhausted. We are tired, but we are Canadians, we will not back down from this foul play.
