Hello Amazon Seller Identity Verification Team,

I am reaching out to request your urgent assistance with my seller account identity verification. On March 14, 2025, I received an email containing a video verification link. However, due to an issue I was experiencing at the time, I posted my concern on the Seller Forums and unfortunately lost access to my ID temporarily.

I have now recovered my ID and attempted to complete the verification, but I am facing a technical issue – the "Submit" button on the video verification page is not working, preventing me from proceeding.

Although the system still shows the video call option, I am unsure whether I should proceed that way, and I fear it may not properly resolve the verification status.

This is the id 17716984101 of seller support.

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I have previously shared these concerns in my forum post and also contacted Seller Support. They responded to my inquiry, and I have attached images of their reply to this message for your reference.

Please kindly review my case and assist in one of the following ways:

Provide a working video verification link, or

Confirm if I should proceed with the video call option, or

Guide me on the next steps to resolve this issue quickly.

This issue is causing delays in my account verification, and I would appreciate your help in resolving it as soon as possible.

Thank you for your time and support.