Amazon asks for HACCP paperwork, then deny my paperwork and ask for more paperwork on the certifier
I have a product that is a supplement
After selling for 4 years, I get a complaint that someone is allergic because they want to get a refund. Ok, happens all the time.
This time Food Safety asks for HACCP plan in 24hours or they take down my listing.
I sent the HACCP plan, it was rejected. I sent the certificate of HACCP along with the ISO 22000 certificate.
They rejected that saying that I need an ISO certificate from the company that is giving the certification. Well they are a CHinese National Company and are registed through CNAS, so what is the problem? They are requiring me to contact a Chinese Government agency for their certificate.
So I send them the certificate that shows they are a certified provider in China, this was rejected.
I am being asked to provide more documentation that is required. I only need the COA and ISO certificate to list the item. It is easy to simply relist my item but I have reviews and people on Subscribe and Save so I am trying to save the listing
Case ID ID 16369258511
Amazon asks for HACCP paperwork, then deny my paperwork and ask for more paperwork on the certifier
I have a product that is a supplement
After selling for 4 years, I get a complaint that someone is allergic because they want to get a refund. Ok, happens all the time.
This time Food Safety asks for HACCP plan in 24hours or they take down my listing.
I sent the HACCP plan, it was rejected. I sent the certificate of HACCP along with the ISO 22000 certificate.
They rejected that saying that I need an ISO certificate from the company that is giving the certification. Well they are a CHinese National Company and are registed through CNAS, so what is the problem? They are requiring me to contact a Chinese Government agency for their certificate.
So I send them the certificate that shows they are a certified provider in China, this was rejected.
I am being asked to provide more documentation that is required. I only need the COA and ISO certificate to list the item. It is easy to simply relist my item but I have reviews and people on Subscribe and Save so I am trying to save the listing
Case ID ID 16369258511
4 replies
Manny_Amazon
Hello @Seller_MeNjiBPtSZPht,
Thanks for posting to the Forums. As communicated in the related case, you will need to submit a Lab accreditation + Affidavit Letter in order to further review the product. This is what is required at this time in order to review potential reinstatement of the product.
Regards,
- Manny
