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Seller_SlbGG6N6lvenf

Need Help – Amazon Refusing to Fix Incorrect Brand (GRTLPOK instead of Sistema)

Need Help – Amazon Refusing to Fix Incorrect Brand (GRTLPOK instead of Sistema)

Hi everyone,

I’m hoping someone here can help or has gone through something similar.

I’ve been trying to get Amazon to correct the brand name on an ASIN: B01HBLG018. It’s currently listed under GRTLPOK, but the correct brand should be Sistema.

I’ve already contacted Seller Support and Brand Registry, and I provided product packaging, website links, and even invoices showing that this is a genuine Sistema product. Despite this, Amazon keeps closing the case or asking for the same documents again.

Has anyone successfully corrected a brand name recently?

Is there a specific team or method that actually works?

Can this be escalated to a higher team or resolved via phone?

Any help, advice, or shared experience would be greatly appreciated.

Thanks in Advance!

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1 reply
Account Health
Tags:Account Health, Product authenticity, Seller Support
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user profile
Seller_SlbGG6N6lvenf

Need Help – Amazon Refusing to Fix Incorrect Brand (GRTLPOK instead of Sistema)

Need Help – Amazon Refusing to Fix Incorrect Brand (GRTLPOK instead of Sistema)

Hi everyone,

I’m hoping someone here can help or has gone through something similar.

I’ve been trying to get Amazon to correct the brand name on an ASIN: B01HBLG018. It’s currently listed under GRTLPOK, but the correct brand should be Sistema.

I’ve already contacted Seller Support and Brand Registry, and I provided product packaging, website links, and even invoices showing that this is a genuine Sistema product. Despite this, Amazon keeps closing the case or asking for the same documents again.

Has anyone successfully corrected a brand name recently?

Is there a specific team or method that actually works?

Can this be escalated to a higher team or resolved via phone?

Any help, advice, or shared experience would be greatly appreciated.

Thanks in Advance!

Account Health
Tags:Account Health, Product authenticity, Seller Support
00
6 views
1 reply
Reply
1 reply
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_SlbGG6N6lvenf’s post

This thread is a duplicate of your previous one a few days ago - technically it is against forum guidelines to start duplicate threads for the same topic, so you might find a forum moderator might close this one. There were a couple of replies on your previous thread. The problem is, whoever created the brand GRTLPOK is the only one who can change the brand name. You need to try and find a listing that is actually Sistema and list against that ASIN. This is where Amazon have messed everything up (IMO) by allowing any seller to create their own made-up brand for anything. The only way you will get anyone from Amazon to maybe help is by tagging in some forum mods - they won't see your post if you don't.

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Seller_SlbGG6N6lvenf

Need Help – Amazon Refusing to Fix Incorrect Brand (GRTLPOK instead of Sistema)

Need Help – Amazon Refusing to Fix Incorrect Brand (GRTLPOK instead of Sistema)

Hi everyone,

I’m hoping someone here can help or has gone through something similar.

I’ve been trying to get Amazon to correct the brand name on an ASIN: B01HBLG018. It’s currently listed under GRTLPOK, but the correct brand should be Sistema.

I’ve already contacted Seller Support and Brand Registry, and I provided product packaging, website links, and even invoices showing that this is a genuine Sistema product. Despite this, Amazon keeps closing the case or asking for the same documents again.

Has anyone successfully corrected a brand name recently?

Is there a specific team or method that actually works?

Can this be escalated to a higher team or resolved via phone?

Any help, advice, or shared experience would be greatly appreciated.

Thanks in Advance!

6 views
1 reply
Account Health
Tags:Account Health, Product authenticity, Seller Support
00
Reply
user profile
Seller_SlbGG6N6lvenf

Need Help – Amazon Refusing to Fix Incorrect Brand (GRTLPOK instead of Sistema)

Need Help – Amazon Refusing to Fix Incorrect Brand (GRTLPOK instead of Sistema)

Hi everyone,

I’m hoping someone here can help or has gone through something similar.

I’ve been trying to get Amazon to correct the brand name on an ASIN: B01HBLG018. It’s currently listed under GRTLPOK, but the correct brand should be Sistema.

I’ve already contacted Seller Support and Brand Registry, and I provided product packaging, website links, and even invoices showing that this is a genuine Sistema product. Despite this, Amazon keeps closing the case or asking for the same documents again.

Has anyone successfully corrected a brand name recently?

Is there a specific team or method that actually works?

Can this be escalated to a higher team or resolved via phone?

Any help, advice, or shared experience would be greatly appreciated.

Thanks in Advance!

Account Health
Tags:Account Health, Product authenticity, Seller Support
00
6 views
1 reply
Reply
user profile

Need Help – Amazon Refusing to Fix Incorrect Brand (GRTLPOK instead of Sistema)

by Seller_SlbGG6N6lvenf

Need Help – Amazon Refusing to Fix Incorrect Brand (GRTLPOK instead of Sistema)

Hi everyone,

I’m hoping someone here can help or has gone through something similar.

I’ve been trying to get Amazon to correct the brand name on an ASIN: B01HBLG018. It’s currently listed under GRTLPOK, but the correct brand should be Sistema.

I’ve already contacted Seller Support and Brand Registry, and I provided product packaging, website links, and even invoices showing that this is a genuine Sistema product. Despite this, Amazon keeps closing the case or asking for the same documents again.

Has anyone successfully corrected a brand name recently?

Is there a specific team or method that actually works?

Can this be escalated to a higher team or resolved via phone?

Any help, advice, or shared experience would be greatly appreciated.

Thanks in Advance!

Account Health
Tags:Account Health, Product authenticity, Seller Support
00
6 views
1 reply
Reply
1 reply
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Seller_ZVAz3d5lZuGid
In reply to: Seller_SlbGG6N6lvenf’s post

This thread is a duplicate of your previous one a few days ago - technically it is against forum guidelines to start duplicate threads for the same topic, so you might find a forum moderator might close this one. There were a couple of replies on your previous thread. The problem is, whoever created the brand GRTLPOK is the only one who can change the brand name. You need to try and find a listing that is actually Sistema and list against that ASIN. This is where Amazon have messed everything up (IMO) by allowing any seller to create their own made-up brand for anything. The only way you will get anyone from Amazon to maybe help is by tagging in some forum mods - they won't see your post if you don't.

10
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user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_SlbGG6N6lvenf’s post

This thread is a duplicate of your previous one a few days ago - technically it is against forum guidelines to start duplicate threads for the same topic, so you might find a forum moderator might close this one. There were a couple of replies on your previous thread. The problem is, whoever created the brand GRTLPOK is the only one who can change the brand name. You need to try and find a listing that is actually Sistema and list against that ASIN. This is where Amazon have messed everything up (IMO) by allowing any seller to create their own made-up brand for anything. The only way you will get anyone from Amazon to maybe help is by tagging in some forum mods - they won't see your post if you don't.

10
user profile
Seller_ZVAz3d5lZuGid
In reply to: Seller_SlbGG6N6lvenf’s post

This thread is a duplicate of your previous one a few days ago - technically it is against forum guidelines to start duplicate threads for the same topic, so you might find a forum moderator might close this one. There were a couple of replies on your previous thread. The problem is, whoever created the brand GRTLPOK is the only one who can change the brand name. You need to try and find a listing that is actually Sistema and list against that ASIN. This is where Amazon have messed everything up (IMO) by allowing any seller to create their own made-up brand for anything. The only way you will get anyone from Amazon to maybe help is by tagging in some forum mods - they won't see your post if you don't.

10
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