Confusion Over CSA C22.2/UL 62368-1 Requirement for Power Strips with Surge Protection
Hi everyone,
We’re currently facing a compliance challenge with Amazon related to product safety certification. Our product is a relocatable power tap with built-in surge protection, and we’ve submitted all necessary safety reports.
However, Amazon is requesting compliance with CSA C22.2/UL 62368-1, a standard that is primarily for audio/video and IT equipment. This does not align with our product category, and we've already consulted with our engineers who confirmed that 62368-1 is not applicable to power strips or surge protectors.
Despite submitting multiple cases and documentation, we haven’t received a response in over a week, and our listings remain inactive. Thousands of units are now sitting unsellable in FBA, incurring storage fees.
Has anyone else encountered this issue? How did you get Amazon to acknowledge the correct applicable standards for your product?
Any help or guidance is appreciated!
Confusion Over CSA C22.2/UL 62368-1 Requirement for Power Strips with Surge Protection
Hi everyone,
We’re currently facing a compliance challenge with Amazon related to product safety certification. Our product is a relocatable power tap with built-in surge protection, and we’ve submitted all necessary safety reports.
However, Amazon is requesting compliance with CSA C22.2/UL 62368-1, a standard that is primarily for audio/video and IT equipment. This does not align with our product category, and we've already consulted with our engineers who confirmed that 62368-1 is not applicable to power strips or surge protectors.
Despite submitting multiple cases and documentation, we haven’t received a response in over a week, and our listings remain inactive. Thousands of units are now sitting unsellable in FBA, incurring storage fees.
Has anyone else encountered this issue? How did you get Amazon to acknowledge the correct applicable standards for your product?
Any help or guidance is appreciated!
1 reply
JiAlex_Amazon
@Seller_xFwB9FlWOqKmz
Following on your post. For us to have a look, could you provide us case ID related to the appeal?
If you need assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
