My pending trademark serial number cannot be found in amazon database
I have a pending trademark that i registered with the uspto united states office and when i got to enroll in the amazon brand registry with the serial number i get this message "The trademark number you have entered cannot be found in the trademark office selected. If your trademark application was recently submitted, please take into consideration that it may require up to 48 hours for the change to be reflected and the synchronization with the Amazon system to be completed. Wait for the established time and create a new application." its been a few weeks and its till not working. PLEASE HELP!
3 replies
Dougal_Amazon
Hello @Seller_1e0FBLwzX6B0q,
My name is Dougal from the Community manager Team and I can assist with your TM not showing up when trying to create an enrollment application for Brand Registry.
Do you have a case ID that you can share then provides your TM number? If so, please chare it here and I can grab it from the case, review and then open an internal ticket.
If you do not have a case ID with your TM number, you can share that TM here or I can open a direct message with you to get it.
I look forward to assisting wherever I can.
Best, Dougal
