I am brand owner and fully registered with brand registry

We currently sell food supplements and launched a second product

We have continual Compliance Rejection and attempted Escalation as No Reason Provided

Our ASIN has been rejected multiple times under compliance review, yet no reason has been provided. We have submitted all required documentation, including:

• A valid HACCP certificate with a matching UK address for business on label of product to meet uk labelling laws

• High-quality images of the product in hand (front & back) and high quality product listing images along with A+ content

• A fully compliant label with uk details for our brand including address and instructions for use

• Small edits to the listing and resubmission of images to ensure accuracy. All images accepted

• we are fully registered with brand registry

Despite this, our product remains unfulfillable, and we now see a red “Out of Stock” warning in Seller Central. We have inventory at fulfilment centre and have sales pending ,We cannot take corrective action without knowing the specific reason for the compliance rejection. Has anyone else had this problem ???

We requested help via caselogs and phone calls but met with generic email responses stating under review then once rejected no reason is provided

We had no such problems when launching first supplement and provided all relevent required documents

We have no novel foods in our product

At a complete loss

Hi,

Have been trying to submit the requested Manufacturer's Safety Data sheets for GPSR requirements on Amazon for weeks now but Amazon keeps rejecting the chosen document type (Media Compliance Document Type) for some and accepting it for others for the same type of document. Have asked Amazon to confirm which document type we should choose instead to be compliant but have not received a specific reply. Only allowed to choose certain document types for GPSR according to this: https://sellercentral.amazon.co.uk/help/hub/reference/GZJNHR2M4GDNM3Q3

Anyone else having this issue? How did you sort please?

Thank you in advance.

My product video keeps getting rejected due to medical claims, so I took out the medical claims and re-uploaded, only for it to be rejected for the same reason again.

I have messaged community help, but they keep thinking its a review I am talking about! No matter how many times I tell them, its Amazon, they keep coming back with the same response, very frustrating!