Pre-Fulfilment cancellation rate 3.49%
Your account is at risk of deactivation
Your Cancellation Rate is 3.49%; the target is 2.5%.
14 orders we cancel which is bulky and large and delivery address is Northern Ireland and remote areas.
We did mention on the listing but customers still place the order with us.
This is happening to us first that we above the cancelation threshold.
Please any suggestions regarding this issue or how we can save ourselves?
Thanks in Advance
Pre-Fulfilment cancellation rate 3.49%
Your account is at risk of deactivation
Your Cancellation Rate is 3.49%; the target is 2.5%.
14 orders we cancel which is bulky and large and delivery address is Northern Ireland and remote areas.
We did mention on the listing but customers still place the order with us.
This is happening to us first that we above the cancelation threshold.
Please any suggestions regarding this issue or how we can save ourselves?
Thanks in Advance
Seller_esvgLzKXw2YAl
19 replies
Seller_esvgLzKXw2YAl
Simple, change your shipping plan to exclude those locations, or increase the cost of them to make it worth it.
Seller_f5cnodyVjLD4S
As well as charging more and changing shipping plans have you considered applying for the heavy and large programme?
Seller_Rds42gzScDQFa
I hate to say this but some people, perhaps other sellers out to shaft you may well get orders placed knowing you will cancel them and eventually the amount of cancellations will get your seller account suspended.
Seller_l78koE9kGCu59
You can’t “mention”. If your shipping setting allow the sale then you have to fulfill.
No excuses really. Not now. For years we all struggled with this but in recently months you’ve been able to specify shipping by ASIN.
Over the years it’s been the bane of my life at Q4. Non stop orders to Guernsey and always seemed to be huge but light weight toys. I used to bite the bullet and ship regardless of cost - it’s my business so my problem - not the customer’s. Hence you can’t put it on them - that’s a bit too ‘eBay’ for these parts.
I’m not being (totally) down on you (O.P) but relying on letting the customer down to suit your margins - isn’t right on any site.
Seller_sENdVDsQTW3uQ
the parcel was sent by royal mail second claas doe to covid-19 royal mail was doing contact less and we were not getting the proof of despatch, i did offer customer i will send by courier and will send her the traking details , i emailed her over the weekend however before monday she requseted for full refund.
regards
Seller_ma7CJK8rv3h3A
Issue Solved, Our rating goes down to 2.20% and by the end of week will be 0. This due to new shipping prices to N Ireland and Channel Island, we had 0 orders/0 cancellation.
