Urgent Request to Expedite Re-Measurement for FNSKU X0022ARN63
Dear Amazon Support Team,
I am writing regarding my request for re-measurement of my product's dimensions, submitted over two months ago. My inventory has completely sold out, and I still have not received the final measurements. This issue is now preventing me from creating new shipments.
We ship four units in one large carton to the warehouse. However, Amazon recorded the dimensions of the four-unit carton as a single unit, resulting in significantly higher FBA fees. While I had inventory, the re-measurement was not completed. Now, with my inventory depleted, my new shipment (FBA15KB0JLRD) has just arrived at the warehouse.
Could you please expedite the measurement process? I am unable to create new shipments until this is resolved, and this is causing significant delays. Thank you for your urgent attention to this matter!
Best regards,
Urgent Request to Expedite Re-Measurement for FNSKU X0022ARN63
Dear Amazon Support Team,
I am writing regarding my request for re-measurement of my product's dimensions, submitted over two months ago. My inventory has completely sold out, and I still have not received the final measurements. This issue is now preventing me from creating new shipments.
We ship four units in one large carton to the warehouse. However, Amazon recorded the dimensions of the four-unit carton as a single unit, resulting in significantly higher FBA fees. While I had inventory, the re-measurement was not completed. Now, with my inventory depleted, my new shipment (FBA15KB0JLRD) has just arrived at the warehouse.
Could you please expedite the measurement process? I am unable to create new shipments until this is resolved, and this is causing significant delays. Thank you for your urgent attention to this matter!
Best regards,
1 reply
Christine_Amazon
Hi @Seller_Id1Ij9fUaf9Sl
I was checking, and I do see there is an open case (ID11093053792) with an ongoing investigation for this issue.
In this case, we will have to wait for the team in charge to provide you with a resolution before we can check if there is any other step or any other path we can go with your situation.
If this is not case you are referring to, please feel free to provide me with the correct case ID.
Christine.
