Amazon partner carrier (UPS) lost inbound FBA shipment
One of my FBA shipments is lost by the partner carrier (ups.). UPS says to contact Amazon to file a claim. Seller support keeps saying to wait till a particular date and go to the reconcile tab. I try this and the date is changed. This shipment was created and scanned by the carrier on May 24, 2024. Seller support case number is 16391457591, and FBA shipment ID is FBA181VNC1FN
There is no policy for this at Amazon. After 120 days the UPS tracking system no longer provides tracking.
This problem needs to be escalated to the inbound team for investigation. Seller support won't help.
Can one of the kind Amazon forum employees help get this escalated to the right team, please?
Amazon partner carrier (UPS) lost inbound FBA shipment
One of my FBA shipments is lost by the partner carrier (ups.). UPS says to contact Amazon to file a claim. Seller support keeps saying to wait till a particular date and go to the reconcile tab. I try this and the date is changed. This shipment was created and scanned by the carrier on May 24, 2024. Seller support case number is 16391457591, and FBA shipment ID is FBA181VNC1FN
There is no policy for this at Amazon. After 120 days the UPS tracking system no longer provides tracking.
This problem needs to be escalated to the inbound team for investigation. Seller support won't help.
Can one of the kind Amazon forum employees help get this escalated to the right team, please?
0 replies
Seller_z3XfkorVSmnEY
This was previously posted. Let us know if it works for you...
UPS $$ Adjustments
https://sellercentral.amazon.com/seller-forums/discussions/t/958b74f4-4e83-4c7c-b224-c0e50737c335?ref=forums_sc_homepage_958b74f4-4e83-4c7c-b224-c0e50737c335&communicationDeliveryId=6bda0941-af8c-4a53-83d8-87b3b8eefff6
Seller_1NP9kHDcKeQLk
I'm in the middle of a similar situation with a shipment that was completely destroyed by UPS. The tracking shows that UPS found the packaging but the box and all contents were lost. Seller support says to wait until the reconcile date. I would recommend screen shotting the tracking and then opening the case once permitted. It's stupid that Amazon does not have a way of addressing these issues earlier as the issue is obvious from the tracking. The only way that they seem to be able to handle issues like this is to wait until the tracking is nearly expired and then allow an investigation to be opened.
Seller_Y4K9XkGGZuOZ5
SAME ISSUE. Shipped on June 5. No movement in UPS tracking. Originally Amazon showed it wasn't open for investigation until October. They have now moved it two more months and won't allow for investigation until December. Pure joke.
Seller_1F3cC3JUIOojA
Same here. UPS won't open an investigation, as the Amazon UPS shipper acct. is "locked." Amazon seller support says open an investigation after Dec 6.
The shipping label has probably just been torn off the package. 1 of 2 identical boxes in the shipment made it to amazon from the east coast, the 2nd box has been at a UPS facility for over a month now.
A wise UPS driver told me long ago to always put a duplicate shipping label and some other documentaion inside the box... I have not followed that advice, I will from now on.
Seller_Mv6ooI45x8Vlq
My shipment status has changed to closed automatically after 120 with no option of reconciliation. Can an Amazon forum employee help with this please?
Seller_fvyYWxtfKdLCj
I'm in the same boat, shipment ID: FBA18LM7CCW9U000001.
This was a Small Parcel shipment through partnered-carrier UPS. What is going on, guys ? First, my pallets take like 2 months to receive, then I noticed that this shipment is coming on a month since I dropped it off at UPS.
Is my luck just extremely bad or am I seeing an Amazon breakdown in real time ? Help would be appreciated. @Jameson_Amazon.
