ID 2902185843 remeasurement
I created this case on 13th Nov, 2024 to require a remeasurement of one of my FBA products. During my early correspondence with seller central, I was given a remeasurement result which is the same as the original one. However, I don't think the measurement is correct since I packed the product carefully with the size tiers in mind.
Hence, I required another remesurement or a photo of the measurement from the fullfillment centre. I know it's a busy time for the warehouse. But I have been waiting for more than two weeks since then without any meaningful progree. Every time I required an update, I was told they were working on it and I had to wait. In the meantime, I continue to be overcharged for every product sold....
Is there anyway I can really push this case forward?
ID 2902185843 remeasurement
I created this case on 13th Nov, 2024 to require a remeasurement of one of my FBA products. During my early correspondence with seller central, I was given a remeasurement result which is the same as the original one. However, I don't think the measurement is correct since I packed the product carefully with the size tiers in mind.
Hence, I required another remesurement or a photo of the measurement from the fullfillment centre. I know it's a busy time for the warehouse. But I have been waiting for more than two weeks since then without any meaningful progree. Every time I required an update, I was told they were working on it and I had to wait. In the meantime, I continue to be overcharged for every product sold....
Is there anyway I can really push this case forward?
21 replies
Ken_Amazon
Hi @Seller_JHhtL8pu7pj15,
Thank you for your post.
If the information wasn't shared with the partner team, I would have contacted them to look into your matter, but since I can see that they are aware of it, the only thing I can suggest you is to wait... Thank you for your patience!
I will keep an eye on the case.
Ken
Seller_JHhtL8pu7pj15
After multiple weeks of patient wait, today I got a reply from seller central. Instead of providing me the measurement photo, they just told me a new measurement of my product and its height grows 1.3cm more this time! No way my product is this thick and I even feel that I am being targeted! I have required a photo one more time but I wonder if anyone will take it seriously :(
Please help me in if you can @Ken_Amazon, I will really appreciate it.
Seller_T5GVcfd8ir7Zv
Hi,
Have Amazon support team came back to you with the correct measurement finally?
I have a similar case, requesting for remeasurement that was created on 18/11/2024. The support team came back to me with the incorrect measurement without any photos provided.
I provided multiple photos to support with the case and help with the remeasurement.
I am so disappointed with the support and do not know what to do now, I am being overcharged for every product sold since November.
Seller_JHhtL8pu7pj15
@Ken_Amazon
I have to say I am infuriated now.
Since I requested the internal team to help me update the new measurement for the listing, it has been 2-3 weeks and they kept asking me to be patient and I did. Then today I received a message telling me the team has confirmed the size of my product, which is THE ORIGINAL WRONG MEASUREMENT!
I reached out to the support team and they basically told me whatever measurement and photos they provided me previously does not count, the FBA team now believes the original measurement is correct, without any proof. So I am back at step 01 and have to request a remeasurement and photos again. What a tyranny, this is how we are treated as Amazon seller.
I wonder if you can do something to help.
