Registered Brand Not Visible in Brand Registry – Need Help Linking to Main Account
Hi everyone,
We’re experiencing an issue with our Brand Registry access and would really appreciate some guidance or escalation support.
Our brand has already been successfully registered with Amazon Brand Registry. However, when we log in to https://brandregistry.amazon.com/ using our main account email address , we cannot see our brand listed under the enrolled brands section.
Despite contacting Amazon support multiple times, we haven’t received any clear solution or assistance in ensuring that the brand is properly linked to our main account.
We need to ensure that the Brand Registry is correctly associated with our primary business account, so we can start accessing brand benefits like:
A+ Content
Brand analytics
Sponsored brand ads
Brand protection tools
At this stage, we’re stuck and unable to use the Brand Registry features we’re eligible for.
Has anyone dealt with this before? Is there a direct contact or workaround to ensure the brand is associated with the correct account?
Any help or guidance would be hugely appreciated.
Thank you,
London Grocery
Registered Brand Not Visible in Brand Registry – Need Help Linking to Main Account
Hi everyone,
We’re experiencing an issue with our Brand Registry access and would really appreciate some guidance or escalation support.
Our brand has already been successfully registered with Amazon Brand Registry. However, when we log in to https://brandregistry.amazon.com/ using our main account email address , we cannot see our brand listed under the enrolled brands section.
Despite contacting Amazon support multiple times, we haven’t received any clear solution or assistance in ensuring that the brand is properly linked to our main account.
We need to ensure that the Brand Registry is correctly associated with our primary business account, so we can start accessing brand benefits like:
A+ Content
Brand analytics
Sponsored brand ads
Brand protection tools
At this stage, we’re stuck and unable to use the Brand Registry features we’re eligible for.
Has anyone dealt with this before? Is there a direct contact or workaround to ensure the brand is associated with the correct account?
Any help or guidance would be hugely appreciated.
Thank you,
London Grocery
1 reply
Dougal_Amazon
Hello @Seller_ghmflPA8M55zH,
My name is Dougal from the Community Manager Team and I can certainly assist here. Is the email address that you are trying to log into the Brand Registry site the same email address that was used to enroll the brand? If not, that could be it and if you are then able to log in you can follow the instructions on the Manage your Brand Registry selling roles guide to make sure your Selling Account is linked to the enrolled brand.
If you have tried all of that and still do not have access, please provide the case ID from your Brand Registry enrollment approval case and I will be able to take a closer look.
Looking forward to helping more as needed.
Best, Dougal
