Hi everyone,

We’re experiencing an issue with our Brand Registry access and would really appreciate some guidance or escalation support.

Our brand has already been successfully registered with Amazon Brand Registry. However, when we log in to https://brandregistry.amazon.com/ using our main account email address , we cannot see our brand listed under the enrolled brands section.

Despite contacting Amazon support multiple times, we haven’t received any clear solution or assistance in ensuring that the brand is properly linked to our main account.

We need to ensure that the Brand Registry is correctly associated with our primary business account, so we can start accessing brand benefits like:

A+ Content

Brand analytics

Sponsored brand ads

Brand protection tools

At this stage, we’re stuck and unable to use the Brand Registry features we’re eligible for.

Has anyone dealt with this before? Is there a direct contact or workaround to ensure the brand is associated with the correct account?

Any help or guidance would be hugely appreciated.

Thank you,

London Grocery