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Seller_ghmflPA8M55zH

Registered Brand Not Visible in Brand Registry – Need Help Linking to Main Account

Hi everyone,

We’re experiencing an issue with our Brand Registry access and would really appreciate some guidance or escalation support.

Our brand has already been successfully registered with Amazon Brand Registry. However, when we log in to https://brandregistry.amazon.com/ using our main account email address , we cannot see our brand listed under the enrolled brands section.

Despite contacting Amazon support multiple times, we haven’t received any clear solution or assistance in ensuring that the brand is properly linked to our main account.

We need to ensure that the Brand Registry is correctly associated with our primary business account, so we can start accessing brand benefits like:

A+ Content

Brand analytics

Sponsored brand ads

Brand protection tools

At this stage, we’re stuck and unable to use the Brand Registry features we’re eligible for.

Has anyone dealt with this before? Is there a direct contact or workaround to ensure the brand is associated with the correct account?

Any help or guidance would be hugely appreciated.

Thank you,

London Grocery

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user profile
Seller_ghmflPA8M55zH

Registered Brand Not Visible in Brand Registry – Need Help Linking to Main Account

Hi everyone,

We’re experiencing an issue with our Brand Registry access and would really appreciate some guidance or escalation support.

Our brand has already been successfully registered with Amazon Brand Registry. However, when we log in to https://brandregistry.amazon.com/ using our main account email address , we cannot see our brand listed under the enrolled brands section.

Despite contacting Amazon support multiple times, we haven’t received any clear solution or assistance in ensuring that the brand is properly linked to our main account.

We need to ensure that the Brand Registry is correctly associated with our primary business account, so we can start accessing brand benefits like:

A+ Content

Brand analytics

Sponsored brand ads

Brand protection tools

At this stage, we’re stuck and unable to use the Brand Registry features we’re eligible for.

Has anyone dealt with this before? Is there a direct contact or workaround to ensure the brand is associated with the correct account?

Any help or guidance would be hugely appreciated.

Thank you,

London Grocery

Tags:Brand Registry
00
5 views
1 reply
Reply
1 reply
user profile
Dougal_Amazon

Hello @Seller_ghmflPA8M55zH,

My name is Dougal from the Community Manager Team and I can certainly assist here. Is the email address that you are trying to log into the Brand Registry site the same email address that was used to enroll the brand? If not, that could be it and if you are then able to log in you can follow the instructions on the Manage your Brand Registry selling roles guide to make sure your Selling Account is linked to the enrolled brand.

If you have tried all of that and still do not have access, please provide the case ID from your Brand Registry enrollment approval case and I will be able to take a closer look.

Looking forward to helping more as needed.

Best, Dougal

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user profile
Seller_ghmflPA8M55zH

Registered Brand Not Visible in Brand Registry – Need Help Linking to Main Account

Hi everyone,

We’re experiencing an issue with our Brand Registry access and would really appreciate some guidance or escalation support.

Our brand has already been successfully registered with Amazon Brand Registry. However, when we log in to https://brandregistry.amazon.com/ using our main account email address , we cannot see our brand listed under the enrolled brands section.

Despite contacting Amazon support multiple times, we haven’t received any clear solution or assistance in ensuring that the brand is properly linked to our main account.

We need to ensure that the Brand Registry is correctly associated with our primary business account, so we can start accessing brand benefits like:

A+ Content

Brand analytics

Sponsored brand ads

Brand protection tools

At this stage, we’re stuck and unable to use the Brand Registry features we’re eligible for.

Has anyone dealt with this before? Is there a direct contact or workaround to ensure the brand is associated with the correct account?

Any help or guidance would be hugely appreciated.

Thank you,

London Grocery

5 views
1 reply
Tags:Brand Registry
00
Reply
user profile
Seller_ghmflPA8M55zH

Registered Brand Not Visible in Brand Registry – Need Help Linking to Main Account

Hi everyone,

We’re experiencing an issue with our Brand Registry access and would really appreciate some guidance or escalation support.

Our brand has already been successfully registered with Amazon Brand Registry. However, when we log in to https://brandregistry.amazon.com/ using our main account email address , we cannot see our brand listed under the enrolled brands section.

Despite contacting Amazon support multiple times, we haven’t received any clear solution or assistance in ensuring that the brand is properly linked to our main account.

We need to ensure that the Brand Registry is correctly associated with our primary business account, so we can start accessing brand benefits like:

A+ Content

Brand analytics

Sponsored brand ads

Brand protection tools

At this stage, we’re stuck and unable to use the Brand Registry features we’re eligible for.

Has anyone dealt with this before? Is there a direct contact or workaround to ensure the brand is associated with the correct account?

Any help or guidance would be hugely appreciated.

Thank you,

London Grocery

Tags:Brand Registry
00
5 views
1 reply
Reply
user profile

Registered Brand Not Visible in Brand Registry – Need Help Linking to Main Account

by Seller_ghmflPA8M55zH

Hi everyone,

We’re experiencing an issue with our Brand Registry access and would really appreciate some guidance or escalation support.

Our brand has already been successfully registered with Amazon Brand Registry. However, when we log in to https://brandregistry.amazon.com/ using our main account email address , we cannot see our brand listed under the enrolled brands section.

Despite contacting Amazon support multiple times, we haven’t received any clear solution or assistance in ensuring that the brand is properly linked to our main account.

We need to ensure that the Brand Registry is correctly associated with our primary business account, so we can start accessing brand benefits like:

A+ Content

Brand analytics

Sponsored brand ads

Brand protection tools

At this stage, we’re stuck and unable to use the Brand Registry features we’re eligible for.

Has anyone dealt with this before? Is there a direct contact or workaround to ensure the brand is associated with the correct account?

Any help or guidance would be hugely appreciated.

Thank you,

London Grocery

Tags:Brand Registry
00
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Dougal_Amazon

Hello @Seller_ghmflPA8M55zH,

My name is Dougal from the Community Manager Team and I can certainly assist here. Is the email address that you are trying to log into the Brand Registry site the same email address that was used to enroll the brand? If not, that could be it and if you are then able to log in you can follow the instructions on the Manage your Brand Registry selling roles guide to make sure your Selling Account is linked to the enrolled brand.

If you have tried all of that and still do not have access, please provide the case ID from your Brand Registry enrollment approval case and I will be able to take a closer look.

Looking forward to helping more as needed.

Best, Dougal

00
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user profile
Dougal_Amazon

Hello @Seller_ghmflPA8M55zH,

My name is Dougal from the Community Manager Team and I can certainly assist here. Is the email address that you are trying to log into the Brand Registry site the same email address that was used to enroll the brand? If not, that could be it and if you are then able to log in you can follow the instructions on the Manage your Brand Registry selling roles guide to make sure your Selling Account is linked to the enrolled brand.

If you have tried all of that and still do not have access, please provide the case ID from your Brand Registry enrollment approval case and I will be able to take a closer look.

Looking forward to helping more as needed.

Best, Dougal

00
user profile
Dougal_Amazon

Hello @Seller_ghmflPA8M55zH,

My name is Dougal from the Community Manager Team and I can certainly assist here. Is the email address that you are trying to log into the Brand Registry site the same email address that was used to enroll the brand? If not, that could be it and if you are then able to log in you can follow the instructions on the Manage your Brand Registry selling roles guide to make sure your Selling Account is linked to the enrolled brand.

If you have tried all of that and still do not have access, please provide the case ID from your Brand Registry enrollment approval case and I will be able to take a closer look.

Looking forward to helping more as needed.

Best, Dougal

00
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