Ongoing Refund Scam Causing £74,000+ Loss
We are currently facing a severe and ongoing issue on Amazon where multiple fraudulent buyers are abusing the platform’s refund policy to conduct illegal dropshipping scams. These individuals are purchasing our products, obtaining automatic refunds from Amazon (without returning the goods), and selling the items on marketplaces such as eBay.
We have concrete proof of this activity. We ourselves placed an order via eBay and confirmed that the product was delivered by our own carrier partner, clearly indicating that the fraudulent sellers are sourcing the products through Amazon, using our listings. This is blatant abuse and financial fraud.
To date, we have incurred a financial loss exceeding £74,000 due to these scams. Despite providing Amazon with detailed evidence—including delivery confirmations and links between eBay sellers and fraudulent Amazon buyer accounts—we have only been told that certain buyer accounts have been blocked. Unfortunately, this has not resolved the issue, as the perpetrators simply create new buyer accounts and repeat the same tactics.
Amazon’s current system appears to be enabling these bad actors:
Automatic refunds are issued without proper verification.
Non-returnable product policies are exploited repeatedly.
SAFET claims are consistently denied, despite our substantial proof.
No access to the identity or information of these fraudulent buyers is provided to us, limiting our ability to pursue independent legal action.
We believe that Amazon has both the capacity and the responsibility to flag and stop buyers who request multiple refunds in a short period, yet this loophole continues to be ignored. As a result, we—the legitimate brand owner and seller—are left absorbing the losses, while Amazon and the fraudulent parties profit from our products and work.
Immediate escalation to a senior account or fraud specialist.
A full investigation with outcomes shared transparently.
Reimbursement or support in recovering our losses.
Policy review and stronger safeguards against recurring refund fraud.
We are more than willing to provide all supporting documentation again to aid in this process.
Ongoing Refund Scam Causing £74,000+ Loss
We are currently facing a severe and ongoing issue on Amazon where multiple fraudulent buyers are abusing the platform’s refund policy to conduct illegal dropshipping scams. These individuals are purchasing our products, obtaining automatic refunds from Amazon (without returning the goods), and selling the items on marketplaces such as eBay.
We have concrete proof of this activity. We ourselves placed an order via eBay and confirmed that the product was delivered by our own carrier partner, clearly indicating that the fraudulent sellers are sourcing the products through Amazon, using our listings. This is blatant abuse and financial fraud.
To date, we have incurred a financial loss exceeding £74,000 due to these scams. Despite providing Amazon with detailed evidence—including delivery confirmations and links between eBay sellers and fraudulent Amazon buyer accounts—we have only been told that certain buyer accounts have been blocked. Unfortunately, this has not resolved the issue, as the perpetrators simply create new buyer accounts and repeat the same tactics.
Amazon’s current system appears to be enabling these bad actors:
Automatic refunds are issued without proper verification.
Non-returnable product policies are exploited repeatedly.
SAFET claims are consistently denied, despite our substantial proof.
No access to the identity or information of these fraudulent buyers is provided to us, limiting our ability to pursue independent legal action.
We believe that Amazon has both the capacity and the responsibility to flag and stop buyers who request multiple refunds in a short period, yet this loophole continues to be ignored. As a result, we—the legitimate brand owner and seller—are left absorbing the losses, while Amazon and the fraudulent parties profit from our products and work.
Immediate escalation to a senior account or fraud specialist.
A full investigation with outcomes shared transparently.
Reimbursement or support in recovering our losses.
Policy review and stronger safeguards against recurring refund fraud.
We are more than willing to provide all supporting documentation again to aid in this process.
1 reply
Seller_ZVAz3d5lZuGid
Personally I would go straight to the Small Claims Court, without any hesitation, with all the evidence you have. As you say, the perpetrators simply go and open new buyer accounts. Amazon will do nothing unless you contact their own fraud department, and even then..... ?
