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Seller_p2jKMcl5A7PCR

Urgent: FBA Inventory Suddenly Disappeared

Hi everyone,

We’re experiencing a major issue with our FBA inventory and wondering if anyone else has faced this before.

On March 4th, we completed the usual seller put-away process.

On March 5th, our FBA inventory for most ASINs dropped to zero overnight.

There are no stranded, unfulfillable, or misplaced units—the stock has just vanished from the system.

It’s not related to any shipment errors. For example, one ASIN had 2,700 units received last week and we have not sold anywhere near that amount, yet all stock is now missing.

This issue has affected all our ASINs, not just one or two.

We've raised a case with Amazon, but we’re still waiting for a resolution. Has anyone else had their FBA inventory disappear without a trace? If so, how did you resolve it? They dont seem to understand and keep stating we have no stock.

Any insights would be greatly appreciated

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user profile
Seller_p2jKMcl5A7PCR

Urgent: FBA Inventory Suddenly Disappeared

Hi everyone,

We’re experiencing a major issue with our FBA inventory and wondering if anyone else has faced this before.

On March 4th, we completed the usual seller put-away process.

On March 5th, our FBA inventory for most ASINs dropped to zero overnight.

There are no stranded, unfulfillable, or misplaced units—the stock has just vanished from the system.

It’s not related to any shipment errors. For example, one ASIN had 2,700 units received last week and we have not sold anywhere near that amount, yet all stock is now missing.

This issue has affected all our ASINs, not just one or two.

We've raised a case with Amazon, but we’re still waiting for a resolution. Has anyone else had their FBA inventory disappear without a trace? If so, how did you resolve it? They dont seem to understand and keep stating we have no stock.

Any insights would be greatly appreciated

00
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user profile
Spencer_Amazon

Hello @Seller_p2jKMcl5A7PCR,

I am Spencer with Amazon. I saw your case was updated yesterday.

I am keeping an eye on it and if there is no solution by the end of the week, I will contact one of our partner teams.

Regards, Spencer

00
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Seller_p2jKMcl5A7PCR

Urgent: FBA Inventory Suddenly Disappeared

Hi everyone,

We’re experiencing a major issue with our FBA inventory and wondering if anyone else has faced this before.

On March 4th, we completed the usual seller put-away process.

On March 5th, our FBA inventory for most ASINs dropped to zero overnight.

There are no stranded, unfulfillable, or misplaced units—the stock has just vanished from the system.

It’s not related to any shipment errors. For example, one ASIN had 2,700 units received last week and we have not sold anywhere near that amount, yet all stock is now missing.

This issue has affected all our ASINs, not just one or two.

We've raised a case with Amazon, but we’re still waiting for a resolution. Has anyone else had their FBA inventory disappear without a trace? If so, how did you resolve it? They dont seem to understand and keep stating we have no stock.

Any insights would be greatly appreciated

22 views
1 reply
00
Reply
user profile
Seller_p2jKMcl5A7PCR

Urgent: FBA Inventory Suddenly Disappeared

Hi everyone,

We’re experiencing a major issue with our FBA inventory and wondering if anyone else has faced this before.

On March 4th, we completed the usual seller put-away process.

On March 5th, our FBA inventory for most ASINs dropped to zero overnight.

There are no stranded, unfulfillable, or misplaced units—the stock has just vanished from the system.

It’s not related to any shipment errors. For example, one ASIN had 2,700 units received last week and we have not sold anywhere near that amount, yet all stock is now missing.

This issue has affected all our ASINs, not just one or two.

We've raised a case with Amazon, but we’re still waiting for a resolution. Has anyone else had their FBA inventory disappear without a trace? If so, how did you resolve it? They dont seem to understand and keep stating we have no stock.

Any insights would be greatly appreciated

00
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1 reply
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user profile

Urgent: FBA Inventory Suddenly Disappeared

by Seller_p2jKMcl5A7PCR

Hi everyone,

We’re experiencing a major issue with our FBA inventory and wondering if anyone else has faced this before.

On March 4th, we completed the usual seller put-away process.

On March 5th, our FBA inventory for most ASINs dropped to zero overnight.

There are no stranded, unfulfillable, or misplaced units—the stock has just vanished from the system.

It’s not related to any shipment errors. For example, one ASIN had 2,700 units received last week and we have not sold anywhere near that amount, yet all stock is now missing.

This issue has affected all our ASINs, not just one or two.

We've raised a case with Amazon, but we’re still waiting for a resolution. Has anyone else had their FBA inventory disappear without a trace? If so, how did you resolve it? They dont seem to understand and keep stating we have no stock.

Any insights would be greatly appreciated

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Spencer_Amazon

Hello @Seller_p2jKMcl5A7PCR,

I am Spencer with Amazon. I saw your case was updated yesterday.

I am keeping an eye on it and if there is no solution by the end of the week, I will contact one of our partner teams.

Regards, Spencer

00
Follow this discussion to be notified of new activity
user profile
Spencer_Amazon

Hello @Seller_p2jKMcl5A7PCR,

I am Spencer with Amazon. I saw your case was updated yesterday.

I am keeping an eye on it and if there is no solution by the end of the week, I will contact one of our partner teams.

Regards, Spencer

00
user profile
Spencer_Amazon

Hello @Seller_p2jKMcl5A7PCR,

I am Spencer with Amazon. I saw your case was updated yesterday.

I am keeping an eye on it and if there is no solution by the end of the week, I will contact one of our partner teams.

Regards, Spencer

00
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